ANOTHER MEMO

Work has become more taxing and most of the time I found myself struggling to spare some time to routines that I usually (or always) have time for. Two days I guess isn't enough for me to rest my weariness on this job and that some how I'm not thinking to stay on this career on the permanent basis in TRANSCOM - in TELETECH Cainta perhaps.

Some how the environment in TRANSCOM really gets into my nerves, The policies are horrible and somewhat repressive for a typical social norm in the call center environment, there is this so called dress down policy which from what I think there profiteering from their employees, another is this so called restriction in Bio Breaks which I think is a basic violation of any workers rights to take a piss (or even a dump) on the toilet especially if its an emergency. Now the latest of my frustration is that they forbid me to bring a star bucks paper notebook planner because mine is better than theirs.

 On top of that  the worse part is that some co-workers in other teams are a bunch of trouble makers. With an environment like this , I could only last on a long period but not on a permanent basis.

In other news ….

MiniTablet being tested in actual wifi

Lately I had been spending my time in refitting and installing programs on my newly purchased Kata 5 inch Mini Tablet which I purchased a few days ago. Unfortunately my new Mini tablet is a much more challenge in refitting and customizing than my Standard Movetab Tablet , given the fact that my Mini Tablets operating system is inferior to my 7inch Tablet. ( KATA Mini Tablet's operating system is android 2.0 , compared to my 7 inch tablet which is android 4.0 ICS)

Being tested in Transcom Facility

The only Main advantage of my Kata Mini tablet is that its really hand held and small enough not to be noticed , Its even smaller than the Samsung galaxy phones on appearance. The only problem I had is that this tablet is underpowered and its OS system cannot be upgradable, in other words some apps and games cant be installed and has only limited support , and I'm stuck with it but the good news is that since I'm not the heavy web browsing and just mostly use it mainly for social web sites and such , I guess having a mini tablet will be sufficient enough for those functions. The Mini Tablet I'm using will act like similar to a PDA device , since most work will be handled offline and such like using it as an ebook reader , document viewer and mostly office related stuff that doesn’t require heavy CPU usage, though It has online capabilities.

For now two experiments that I made using my mini tablet inside TRANSCOM showed positive results and went well than I hoped for.

After completing the test 

In other news related to work

I met Christian Cruz at the hallway of 4th floor transcom when I was in the hurry for work and had a brief chat with him about how are things doing in TV department, according to our conversation. The brass on the TV department wants to add a new metric score on the TV department called Csat ,Unfortunately both me and C.Cruz didn’t like this new idea that will be coming up on the fact that this just more of a burden for us call center agents here at TRANSCOM and I had no idea, why the  fuck the management here wants to put this kind of metrics, anyway I guess Christians guess is as good as mine and we find it much an annoyance rather having an additional metric around.

To simply say it , the TV department will be  subjected more on how to please customers rather than solving the problem, and chances are here in the call center the customers are not most of the time  right . In handling British callers most of them are rude , but not bastards and they're much more nicer compared to Americans.

(Csat by the way is a form of score card and is a survey form given to callers, either by phone or email and they rate and give comments to the telephone operator on how they handled the call)

In another matters

Clothes i use as a "Front"

Dress code policy is getting tougher here and according to the memo that was posted , anyone who is caught wearing casual clothes during Monday's to Thursdays without a payable dress down pass will be subjected to termination. Honestly I find this rule to be repressive and somewhat profiteering at the same time, and on my end I find it disadvantageous on the fact that I only got one set of business  formal clothes and wearing it for four days is not that comfortable. Anyway as a counter measure on this , I'm changing my travel clothes to look more like semi formal in some extent - just for the props in order for me not to get any attention from the security guards in going to work.

 Instead of wearing a T-shirt  ,denim pants and sneakers . I changed to wearing a polo shirt , pants and black shoes. Honestly this outfit isn’t that comfortable to be used as travelling clothes , I don’t like wearing those clothes at all but I need it to get past the guards, after that I will take a shower on the shower room and change to more comfortable clothes that I had in my backpack.

Good thing though that guards here are not relentless as compared to Sykes call center, and they're just concentrated mostly on the entrance of TRANSCOM building. I'd just have to get past them and everything will be alright. One think I should bear in mind that once I get inside I have to stay inside the building until my work shift ends, otherwise  the guards will be reporting me to the HR and be fired on the spot.

I have to keep in mind that I have to stay low and avoid getting attention to the guards as much as possible.


Lastly here's another office memo I had received on the LAN email in the office

Password Portal JohnEdward Rivero Sent: Tuesday, January 29, 2013 6:34 PM To: BHEVERLY BRON; DUSTINDAVE CENINA; JENELYN PAWHAY; JEROME CADANGYAO; JOSHUAJOSE MAGPAYO; KIM SANTIAGO; MARIEANTONETTE GACUTAN; MARKANTHONY MACASPAC; MICHAEL DOMINGO; MICHAELVINCENT GOZON; RICHELLEANNETHERESE REMIGIO; ROSALEEN MAMARADLO; ZAGALA ERNESTOJR

All. If we have avail time please go to your Password Portal to reset/modify/copy the answers for your security questions. Because if we request for a password reset again it is expected that we will have written warning. Path : Dashboard> Edit My Preferences>Edit my Authentication Questions -Please save a copy of your answers on your personal email(not your talktalk email address) John Edward Rivero Team Leader Transcom Asia Transcom Transcom Center Building Las Fiestas Road Frontera Verde Compound Pasig City, Metro Manila 1600 Philippines Mobile: +63.908.869.8244 Email:   John.Rivero@transcom.com; JohnEdward.Rivero@talktalkplc.com

Here's another memo , heck since when did transcom care on their employees. For all i know they're ripping them off their employees on their salaries. Who do you think would you be scared of most ? a commong thug on the streets or a company who make anonymous unexplained deductions

RE: Safety and Security REMINDER JohnEdward Rivero Sent: Wednesday, February 06, 2013 4:48 PM To: BHEVERLY BRON; MARKANTHONY MACASPAC; RICHELLEANNETHERESE REMIGIO; PHILIPTERENCE PONADO; DUSTINDAVE CENINA; Argie Gonzalez; MICHAELVINCENT GOZON;ROSALEEN MAMARADLO; JEROME CADANGYAO; JENELYN PAWHAY; JOSHUAJOSE MAGPAYO; MARIEANTONETTE GACUTAN; KIM SANTIAGO; ZAGALA ERNESTOJR; MICHAEL DOMINGO

FYI John Edward Rivero Team Leader Transcom Asia Transcom Transcom Center Building Las Fiestas Road Frontera Verde Compound Pasig City, Metro Manila 1600 Philippines Mobile: +63.908.869.8244 Email:   Jhttps://webmail.aolbb.co.uk/owa/redir.aspx?C=1684ef2d3e3743f6b0c0d9e5dbe1bbcf&URL=mailto%3aJohn.Rivero%40transcom.com%3b JohnEdward.Rivero@talktalkplc.com From: CLEMENTE Noel Sent: Wednesday, February 06, 2013 11:38 PM To: BOY III Leonardo; CASTILLO Paul Chris; FUENTES Wilfredo; MENDOZA Mark Joseph; RIVERO John Edward; SINGH Anthony Subject: FW: Safety and Security REMINDER Please reinforce this to all agents. Noel P. ClementeBusiness Manager Transcom Center Building Las Fiestas Road, Frontera Verde Compound Pasig City, Metro Manila 1600 Philippines Telephone: +63.2.702.2400 ext Mobile: +639173294268https://webmail.aolbb.co.uk/owa/redir.aspx?C=1684ef2d3e3743f6b0c0d9e5dbe1bbcf&URL=mailto%3anoel.clemente%40transcom.com www.transcom.com This e-mail is intended for the use of the addressee only and may contain confidential information. If you are not the intended recipient any use or dissemination of the information contained is strictly prohibited. If you receive this transmission in error, please notify us immediately, then delete this e-mail. From: SUBRAMANIAM Siva  Sent: Tuesday, February 05, 2013 11:42 PM To: DL-PH-ALL ILOILO; DL-PH-ALL MANILA; DL-PH-ALL BACOLOD Cc: GADICHO Wilbur; BALES Maria Isabel; FAJARDO John Bailor; BAIS Emily Grace; MCNAB Louise Subject: Safety and Security REMINDER Team, Your safety and security is paramount to us and therefore I want to remind all of you again: 1)      Please do not walk around town with your Transcom Lanyard around your neck. BPO Staff are targets for robbers and muggers. You don’t want to be advertising that you belong to a BPO as well. 2)      There are unmarked FX operating closer to some of our locations and pretending to be PUV. Please observe the signage on the PUV before getting into them. 3)      With the implementation of Unionbank ATM’s, please try and withdraw the monies for your needs in our offices and not from an ATM in public areas, especially whilst wearing the Transcom Lanyard. 4)      When withdrawing monies and unless you have specific needs, please do not withdraw your entire salary. Some of our employees have been mugged on their way home and lost their wallet with their entire salary. I have written to Philippines National Police (PNP) to install a PNP Outpost close to our facilities. This will take some time to get approved but the process is underway. We are also looking at PNP Cars parked close to our facilities to deter any suspects hanging around waiting for our staff! Again, I don’t want to alarm anyone. The objective is to be safer rather than being sorry and this is sent out in the best interest of your safety and security. Thank you Siva Siva Subramaniam Country Manager - The Philippines & Head of Sales - Asia Pacific Transcom Philippines 167 EDSA Mandaluyong City Metro Manila 1555 Philippines Direct: +632 702 2400 EXT 38007 Mobile: +63 92 8507 4299 SMART Mobile: +63 91 7584 7752 GLOBE Email: siva.subramaniam@transcom.com ANOTHER MEMO, THAT i swear to god is a rip off is this . Transcom is eventually conning their employees. READ BELOW CAREFULly

MOBILE PLAN APPLICATION GUIDELINES

            In view of our Corporate Post Paid Packages for Employees, we are providing you with the policies and guidelines, Service Plan, Payment Terms, Pre-Term Fees and requirements governing this application are as follows:

I.  Policies and Guidelines

1. All REGULAR EMPLOYEES are eligible to avail of this plan, subject to due diligence evaluation and review to be conducted by HR.
2. Employees with less than one year of tenure are eligible to avail of the Php300 plan (SIM card only), the mobile phone of which can be availed of only after completing a twelve (12)-month tenure with the company subject to due diligence evaluation and review to be conducted by HR.
3. Employees who are eligible to apply for extensions are likewise subject to approval.
4. The cost of approved extension application will be paid by the employee through monthly salary deductions.
5. Cancellation or Pre-Termination within the contract will be subject to Pre-Term Fee (please refer details below).
6. Utilization of employees and of his/her extension that exceeds the limit of the Plan shall be billed back to the employee through monthly salary deductions.
7. The privilege to apply extension under the Transcom Corporate Plan is co-terminus with the employment of the employee.  Once separated or resigned the corporate plan as well as of his/her extensions will be automatically terminated.
8. Should the employee ends employment prior to completing the contract as well as of his/her extension, the company shall pursue the full collection of the pre-term fee and unbilled billing from the employee through his/her final pay.
9. Unless the application of the employee is approved and processed, no application for extension shall apply.

II. Service Plan

1. Plan 300 (For Agents up to Supervisory/Assistant Manager levels) – 24 MONTHS CONTRACT (No Early Retention and upgrade of lines)

ü       Unlimited SMS to Smart

ü       Unlimited SMS to Sun

ü       Unlimited Social

ü       Free Samsung Galaxy Y

2. Plan 800 (For Managers and Up) – 24 MONTHS CONTRACT (No Early Retention and upgrade of lines)

ü       Unlimited Calls to Smart

ü       Unlimited SMS to Smart

ü       Unlimited Data (local)

ü       Free IPhone 5 16 GB

III. Payment Terms

1. The monthly billing shall be deducted from the salary every second payout of the month.
2. The Employee/Subscriber agrees that all payments shall be applied first to bills in arrears, including interests and penalties.  The balance, if any, will be applied to the current obligation.

IV. Pre-Termination Fees

Handset model	Pre-Termination Fee (less than a year)	Pre-Termination Fee (more than a year)
Samsung Galaxy Y	P4,500.00	P2,250.00
Iphone 5 16gb	P33,000.00	P16,500.00

V. Eligibility

1.       Permanent and Regular Employee, including those specified in Paragraph I(2) above, subject to evaluation and review

2.       Must have minimum employment tenure of at least six (6) months

3.       For additional mobile subscription for extension; at least one (1) year tenure

4.       Without pending administrative charge

Hell why would i go to so much trouble on a mobile phone plans that are not eventually fair on their employees. Here's what i found out that is much more fair from smart communications themselves, which is definately a much better offer than the monthly salary deduction. if a helpless REGULAR employee , signs up for transcom for salary deduction on this so called mobile plan then , god knows on how much transcom might deduct to that employee. Maybe even more than 300 PHP plan perhaps.

  Be very careful in signup on almost everything in transcom. cause chances are you might get less than what you wished for .....

http://www1.smart.com.ph/prepaid/offers/show-all-offers/2012/09/26/smart-prepaid-mega-all-in-250

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ALL OFFERS

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SMART PREPAID MEGA ALL-IN 250

MEGA 250 is Smart Prepaid’s newest offer that provides a CALL + SMS + DATA promo for only P250.00, that lasts for 30 days! 

The package includes unlimited text to ALL Networks (Smart, TNT, Sun, Globe & TM), 180 minutes call to Smart, Sun and TNT and up to 100MB mobile internet browsing valid for only P250!

To register, text MEGA250 and send to 2477.

FAQs

1. What is MEGA 250?
MEGA 250 is Smart Prepaid’s newest offer that provides a CALL + SMS + DATA promo priced at P250.00, that lasts for 30 days! The package includes unlimited text to ALL Networks (Smart, TNT, Sun, Globe & TM), 180 minutes call to Smart, Sun and TNT and up to 100MB mobile internet browsing , for only P250!
Available packages are as follows:

SRP	Package	Package	Validity
250.00	MEGA 250	Unlimited SMS to ALL Networks (Smart, TNT, Sun, Globe & TM) + 180 minutes calls to Smart, Sun, TNT + 100 MB Mobile Internet	30 days



2. Who can avail of the promo?
Promo is exclusive to Smart Prepaid subscribers nationwide.
3. How can a subscriber avail of the promo?
Promo is available via registration only. Simply have at least P250 airtime load, and register to the package.

SRP	Package	Package	Validity	Availment via Registration
250.00	MEGA 250	Unlimited SMS to ALL Networks (Smart, TNT, Sun, Globe & TM) + 180 minutes calls to Smart, Sun, TNT + 100 MB Mobile Internet	30 days	Text MEGA250 to 2477



4. Can I avail of the promo multiple times in a day?
No. Multiple availment of this promo is not allowed.
5. Can I avail of other promos while subscribed to this promo?
Yes. A subscriber can still avail of the other voice and SMS promos and services even if he/she is subscribed to this promo, provided none of which are packages with unlimited SMS. Subscriber will be allowed to register again after expiry of the promo.

CALLS

6. Who can I call using the promo?
A total of 180 minutes call transactions for 30 days can be used to call all subscribers nationwide who are using the following networks and are in the following areas:

Domestic

• Smart
• Sun
• TNT
7. How do I call using the promo?
To call domestic mobile, dial *2477 + 11-digit mobile number. i.e. *247709101234567

SMS

8. Who can I text using the promo?
Unlimited SMS may be used to send texts to All Networks which include Smart, TNT, Sun, Globe and TM.

DATA

9. How can I access Mobile Internet though this promo?
Mobile internet browsing up to 100MB for 30days may be used via mobile phone browsing.
10. What if I consumed more than 100MB?
Consumption in excess of 100MB shall be charged prevailing rates.

OTHERS

11. Is P1 maintaining balance required for this promo?
No. P1 Maintaining balance is not required to avail of this promo.
12. Are these regular services or on promo?
This promo is extended until May 15, 2013.
13. If subscriber is on roaming, can he call or text using the promo?
No, the subscriber cannot register to this promo while roaming is activated.

Per DTI-NCR Permit no. 8390 series of 2012


By the way here's another memo confirming that if you dont have the payable dress down pass , you'd be fired from the job

FW: Dress Code Policy JohnEdward Rivero Sent: Tuesday, January 22, 2013 11:44 AM To: BHEVERLY BRON; DUSTINDAVE CENINA; JENELYN PAWHAY; JEROME CADANGYAO; JOSHUAJOSE MAGPAYO; KIM SANTIAGO; MARIEANTONETTE GACUTAN; MARKANTHONY MACASPAC; MICHAEL DOMINGO; MICHAELVINCENT GOZON; RICHELLEANNETHERESE REMIGIO; ROSALEEN MAMARADLO; ZAGALA ERNESTOJR

Team, FYI. John Edward Rivero Team Leader Transcom Asia Transcom Transcom Center Building Las Fiestas Road Frontera Verde Compound Pasig City, Metro Manila 1600 Philippines Mobile: +63.908.869.8244 Email:   John.Rivero@transcom.com; JohnEdward.Rivero@talktalkplc.com From: CLEMENTE Noel Sent: Tuesday, January 22, 2013 6:28 PM To: BOY III Leonardo; CASTILLO Paul Chris; FAUSTINO Mark Leo; FUENTES Wilfredo; GARCIA Aristotle; MENDOZA Mark Joseph; RIVERO John Edward; SINGH Anthony Subject: FW: Dress Code Policy Team, Please make sure that everyone’s aware of this. Noel P. ClementeOperations Manager Transcom Asia Transcom Transcom Center Building Las Fiestas Road Frontera Verde Compound Pasig City, Metro Manila 1600 Philippines Phone: +63.2.702.2400 Mobile: +63.917.329.4268 Email : noel.clemente@transcom.com www.transcom.com From: LORCA Rey John  Sent: Tuesday, January 22, 2013 10:25 AM To: DL-PH-ALL MANILA Cc: SUBRAMANIAM Siva; LOCK Jason; BALES Maria Isabel; PARILLA Michael Subject: Dress Code Policy Dear Employees, We have noticed that there have been rampant violations of our Dress Code Policy. Most violations are committed by those who do not have Dress Down Tickets. In this light, we would like to remind everyone that Dress Down Ticket serves as immunity to wear Dress Down instead of Business Attire from Monday to Thursday.  Furthermore, Dress Down Ticket is NOT compulsory. It is an option. Hence, if you do not have dress down ticket, strict adherence to Dress Code Policy must be observed. For Dress Code Policy information, please visit COM or you may click the link below. http://home.nucomm.net/Intranet/ContentManager/2561/2572/2587/2653/PCOM%20-%20Corporate%20-%20Dress%20Code.pdf Note that Non-Adherence to the Dress Code Policy will result to issuance of NTE. Thank you for your usual cooperation. Kind regards, Arch. Rey John M. Lorca  Site Facilities Manager Transcom Worldwide (Philippines), Inc. Las Fiestas, Frontera Verde Compound  Pasig City, 1604 Philippines Telephone:  +63.2.7022400 extn 38059 Mobile: +63.917.541.5113 Email: rey.lorca@transcom.com AND heres another memo i dug up on the intra net , remember the reason why they put a union bank  atm machine on the 4th floor right beside the canteen facilities ??? here's why , its seems that by march 2013 all transactions / withdrawals using a non union bank atm machine will now be CHARGEABLE and transcom isn't going to cover up your ass for it heres the memo Unionbank ATM Team, Unionbank has now completed the installation of their ATM Machines in all of our sites. The agreement we had with Unionbank was that once the ATM’s are installed and stable, we will then incur ATM Withdrawal fees when you use non-Unionbank ATM’s more than twice a month. We have negotiated with Unionbank to have these fees become applicable effective March 1, 2013, giving us sufficient time to ensure the installed ATM machines are performing well and we have no issues at all. Please be advised accordingly. Thank you Siva Siva Subramaniam Country Manager - The Philippines & Head of Sales - Asia Pacific Transcom Transcom Philippines HQ 167 EDSA Mandaluyong City Metro Manila 1555 Philippines Direct: +632 702 2400 EXT 38007 Mobile: +63 91 7584 7752 GLOBE Mobile: +63 92 8507 4299 SMART Email: siva.subramaniam@transcom.com Transcom Philippines Recruitment Web-Site: www.transcom.ph Transcom Corporate Web-Site:                     www.transcom.com This e-mail is intended for the use of the addressee only and may contain confidential information. If you are not the intended recipient any use or dissemination of the information contained is strictly prohibited. If you receive this transmission in error, please notify us immediately, and then delete this e-mail January 8, 2013 Another memo in regards to work is this , another escalation galore . God damn critical memo's , I'm seriously thinking that the only thing legal to do in work is do nothing. This account and management is so exaggerated that sometimes it makes what to think which is worst AT&T / accenture or Talktalk / Transcom ?  FW: Critical Fail Memo - Resolve/KB JohnEdward Rivero Sent: Tuesday, February 12, 2013 5:31 PM To: M BHEVERLY BRON; MARKANTHONY MACASPAC; PHILIPTERENCE PONADO;RICHELLEANNETHERESE REMIGIO; DUSTINDAVE CENINA; ROSALEEN MAMARADLO; MICHAELVINCENT GOZON; JEROME CADANGYAO; JENELYN PAWHAY; MARIEANTONETTE GACUTAN; JOSHUAJOSE MAGPAYO; KIM SANTIAGO; ZAGALA ERNESTOJR; MICHAEL DOMINGO; Argie Gonzalez Team, Please make sure that we utilize Resolve because as per attachment failure to follow Resolve step by step will be held accountable. Thanks! John Edward Rivero Team Leader Transcom Asia Transcom Transcom Center Building Las Fiestas Road Frontera Verde Compound Pasig City, Metro Manila 1600 Philippines Mobile: +63.908.869.8244 Email: John.Rivero@transcom.com ; JohnEdward.Rivero@talktalkplc.com From: DELOS REYES Joseph Richard Sent: Wednesday, February 13, 2013 1:15 AM To: Baldoza, Aihce ; BORJA Charry; BOY III Leonardo; BURGOS Kathryn Anne; CABALTERA Jonalyn; CANONEO Giancarlo; CASTILLO Paul Chris; DELA CRUZ Theresa; DINEROS Altheo; ESTIANDAN Brian John; FAUSTINO Gerard Angelo; FLORES Keith; FUENTES Wilfredo; GANTE Jessie; GARCIA Aristotle; GATANELA Maria Victoria; GOLAMCO Christopher; JAVIER Carlo; JAYSON Klim; LIMCAOCO Lailani; LOPEZ Juan Rodrigo; MACAPAGAL JR. Roberto; MASAJO Ren; MENDOZA Mark Joseph; MIÑOZA Roderick Xavier; MOJICA John; MONTON Jonnalyn; PAJARILLAGA Joel; PARAS Maree Joi; PILARES Justin Francis; QUESADA Karen; QUOZON Rommel; RAGADIO Lina Flor; RIVERO John Edward; ROCHELLE Marcelo; RUBIO Marian Madelyne; SALONGA Audrey Christiane; SERINAS Zussette; SINGH Anthony; SIPOY Mark Anthony; SOLEDAD Jp Karen; TANGO Juan Carlos; TINIO Joseph Erwin; VICTORIANO Ernie; VILLAROSA Paolo Cc: CATHERALL David Paul; CLEMENTE Noel; DELOS REYES Joseph Richard; MAGHINANG Nazryne; QUINTANA Jules Joseph; RODEN Anthony; TUBBS Martin Subject: Critical Fail Memo - Resolve/KB Team, Attached is the critical fail memo for R3/KB usage. Please make sure that this is discussed with your teams. Regards, Ricci Joseph Richard delos ReyesBusiness Manager Transcom Transcom Center Building Las Fiestas Road Frontera Verde Compound Pasig City, Metron Manila 1600 Philippines Telephone: +63.2.702.2400 ext. 38892 Mobile: +63.917.813.8949 Email address: mailto:joseph.delosreyes@transcom.com www.transcom.com

FIELD OF DREAMS

It's more than a week since I got my star bucks planner and yet I still brag about it to my sister, I don’t  know maybe on the fact that having something valuable and collectible and just using it on everyday use  make me feel I'm enjoying  writing  on it a lot. By the way I looked for this so called  collectible "Star Bucks Planner" and found out that this sucker cost as much as 1200 PHP a set in the Online Buy and Sell website. I mean that much for a notebook ???! A bit steep and exaggerated really. Funny I got this planner even though I'm not a coffee drinker and loathe drinking coffee

My StarBucks Planner , with my spy pen

During work , we were debriefed by our TL before our work shift start and informs us about a new DPA Guidelines that was put up, (Some sort of *Verbal* Password to be spoken over the phone) . According to what was announced , The personal security question is now as good enough as a *Password* for the account security.

As the work shift starts, I'm constantly annoyed over Dustin mentioning and announcing my name saying that my ACW meter is now 1 minute. Fucking Great !!! Do I have to get a news flash every time my After Call Wait time is beyond a Minute (60 seconds) ?! I'm really pestered on this kind of behavior and that I find it totally annoying to get a news flash

Half way, I was plucked out of work for a "coaching" session from a TL and probably perhaps to read out my QA report which I read out earlier to be unfavorable , and indeed the coaching session was all about it. Based on what TL john told , this is going to be my final written warning and next time that I do another failed DPA scorecard again , I will be fired from the job.  Fair enough if that was the case and yet somehow I wasn’t fazed on the memo , I try to as much as I could to pretend that I'm scared of being fired from the job and yet the threats were hollow. Maybe on the fact that TRANSCOM has some pay issues and that I don’t like staying with this company ,no longer than necessary because of it .

After the coaching session , I resumed my normal work as nothing had happened.

On working relations , It seems that "Rose" and "McVin"  is having some relationship problems. Rose is having mini quarrels with her boyfriend , while "McVin" is the same as well. It's not my problem anyway but I find it amusing that sometimes I saw "Rose" boyfriend is being a helicopter and hovers around her even during working hours, like some sort of "Control Freak" boyfriend. Like I said I don’t mind other peoples business as long as they don’t intervene on my business.

The work shift went along fine without any problems.

The following day….

I was thinking of what will I do just incase I get fired - UNSCHEDULED Permanent leave on work that is . Well I contemplate on several things , maybe perhaps head off to far ortigas area and go to Maersk or PITON call center and find my luck there. I don’t know.

Or maybe perhaps if I had enough savings on my money I could perhaps head off to taking a licensure examination, or even perhaps go back to college and study marine engineering. Who knows ?

Honestly I'm enjoying myself and the my time here in the call center , however I had to face the reality that I had to leave this company someday and that fight head on the accursed Maritime / Sailing Industry for one last final time. I'm already setting up my plans for the long travel and had to be fixing my supplies by February 2013 for preparation and hopefully I could put a complete resolution to my status being a sailor.

I had a lot of dreams and expectations that didn't materialize because of this so called "Noble" profession , Bah !!! Noble in what way ? As in burn a hole in my pocket and plunder me till the last drop ? And

Last Saturday ….

"Dustin" :You never take in escalated calls right ? Then what do you do to the callers ? Disconnect them ???

Me: No I don’t, I Throw them to Customer Loyalty Department- AS IN COLD TRANSFER.

Dustin was absolutely horrified when I said that, I couldn't paint the look on his face when he heard it came out on my lips. Probably because I was a Good  telephone operator doing bad things and I didn't like customers bitching me up

TL JOHN was on a scheduled leave and so is "gwen" and some of the folks are absent as well. So there were only a few of us working on this Saturday shift, There isn't much news going on to be honest until Sunday .

On Monday …

I nearly got into a nasty brawl over some college kid inside a public jeepney on my way to work. Fortunately the kid never had the balls for an all out confrontation and was just an all bark - no bite bastard.  Apparently the kid gave me a nasty remark when I was boarding the jeepney and said to me "Go to the back of the line" , I didn’t take those words lightly and who the fuck he is to say that. I gave him a nasty look until both of us boarded the jeepney and when he disembarked , I made a loud comment enough for him to hear saying "Fucking kids , what a bastard" .

In other news surprisingly, there's a lot of avail time happening when it's supposedly  to be queuing on the phone line. The main reason to it was probably on the fact that the main system server in Talktalk is not functional properly resulting to more than 20 minutes of avail time. Good for me in the sense that its about time I get a break from work.

On Tuesday ….

Two new oppressive memo's came up in the office , one is a memo from the management that tells that anyone who gets caught wearing casual clothes without a "Dress Down" Pass will be issued an NTE memo and will be subjected to termination, and that employees who pay the said dress down pass will be given an immunity to guard inspection on this so called "dress code" policy. 

To add more to the insult is that the email said "DRESS DOWN PASS IS OPTIONAL" . What ??!! Who the fuck are they kidding !!! , whoever said that the dress down pass is optional should be beaten to death in public because its pure horseshit and hypocrisy , well the only reason why the dress down pass is being sold it that employees are afraid to lose their jobs over it. Fearing an NTE memo is close on being fired as well 

Whatever they say about it and no matter how much they put it , my mind still thinks that its mandatory and that they're just profiting the money out of their employees.  Honestly relations with TRANSCOM is getting sour and the working conditions is becoming good to bad. I guess the only reason why they put up with this memo was probably because sales from this so called "Dress Down" Pass is declining and that they need to boost ripping the money off from they're employees. POOR TRANSCOM instead of paying good money in taking care of their employee's efforts it turns out that they want to profit more by doing extortion.

The Controversial Dress Down Ticket , A Perk or an Extortion ???

Another thing that pissed me off aside from that was this personal rule imposed by a manager, According to what the information relayed to me by TL John , I am forbidden to carry my Starbucks planner from now on.

Funny rule in the sense that they forbid me to carry it , when they themselves have one - though not a Star Bucks Planner .  What I think is that who ever Manager said this is one HYPOCRITE BASTARD , ? jealous bastard couldn't probably buy one and was obviously jealous that I posses a Star Bucks planner.

Honestly I don’t see the big deal out of it me possessing one and The problem with us Filipinos is that we sabotage and do what ever we can to cause trouble whenever we see a Fellow filipino who has better stuff than ours . FUCKING MANAGER !!