Thursday, February 21, 2013
Saturday, February 16, 2013
MOVING IN, MOVING OUT, MOVING ON
Almost more than 5
months now, I discovered a company along edsa road. I had no knowledge of this
company and that the only thing I knew about this was that it is a call center
company. Given with my previous experience in the call center I decided to apply
and try my luck.
My original mission
assuming that I'm successful getting
hired was a simple "Survey and Dig" , on which I could only get past
as far as nesting phase then be off again to another place . I would just get the
total months salary so I could use it on personal reasons for my sailing job,
namely for licensure examination and job related supplies for sailing.
Big turning point of
my mission which resulted to being "Extended" was when my Trainer /
Temporary Trainer Norman Estrada, Defended my stay here and argued to the brass
that I'm the agent worth saving . A decision I'm forever in debt of and he has
my respects on it.
I always distance
myself from my co-workers given the fact that my original intention here is
fund raising only and that I may not last long enough for us to get to know
each other. I always thought that is the best possible action so that incase I
may leave the company the emotional impact would be less, I didn’t even bother
to know their names or any other personal details about them.
went along on the
following months doing what I usually do and did what necessary actions I would
take and felt no remorse on it. I did what I had to do and disconnected callers
at will. I could be a lot of things as a telephone operator but I'm no call manipulator
nor even a "Judas" to my own fellow telephone operators.
Already wrote down
here what people need to know about, I wrote down my frustration, hopes and
dreams and my struggles on how life is inside Philippine Call Centers. I
already told everyone what they needed to know, I knew my comrades well and
they can look out for themselves. Perhaps it is time for me to leave this call
center company , I had stayed long enough - far longer time than it was
originally intended, I already passed my resignation letter to the HR
department.
My stay here is not
permanent nor even for settlement , This is simply a fund raising campaign to
finance my sailing profession. This mission is a success on the fact that I
drew enough money to finance all the supplies I needed.
I would like to
specially thank the people who fought alongside with me in this campaign, These
are the few good people here in TRANSCOM
Norman Estrada
Mark Anthony Barilea
Raymond Victor
Erica Chavez
Christian Cruz
Erich B. Tunque
Richard Anthony
Regidor
Peter Danbert
Powell
Bernadette A.
Retorca
Mars Milano
RICHELLE ANNE
THERESE REMIGIO
BHEVERLY BRON
DUSTIN DAVE CENINA
GLORIA LAYNO
JENELYN PAWHAY
JEROME CADANGYAO
JOSHUA JOSE MAGPAYO
MARIE ANTONETTE
GACUTAN
MARK ANTHONY
MACASPAC
MICHAEL VINCENT
GOZON
ROSALEEN MAMARADLO
ERNESTO JR ZAGALA
KIM SANTIAGO
I learned an
important lesson about Philippine Call Centers and Philippine Maritime
Industry. That other people are not all evil…. And that our own people are not
all good.
I guess this is the
way how will I close the "Volume 5" of my Blog and offline diary
before I proceed to "Volume 6" . I'd be leaving the overall epilogue
ambiguous
This is my story,
and I am sticking to it……...
Friday, February 15, 2013
QUALITY OF MERCY
"The true measure of a hero is when a man lays down his life
with the knowledge that those he saves... will never know"
 |
Looks like that I'm
not the only one having an NTE memo , from what I saw it seems that
"Renee" and "Rose" also has one and guess who issued them
all? Our beloved rat bastard T.L. John Edward Rivero CIM#76689. Anyway it
doesn’t surprise me that this was issued given on how treacherous this vicious
scumbag is. I still remember why I hold
judgment over him when I first met him in the production floor, because I have
seen this a thousand times that a "Person might be friendly and
approachable at first , then later turned out to be a monster" . Get my
point why I have serious trust issues over him ?!
So happens that my suspicion turned out to be
true. I may not be the best operator around like dustin cenina or mark macaspac
or even "Renee" , or even a good and by the book telephone operator
like "rose" to begin with. I even disconnect bitchy customers at will
, I am a lot things as a telephone operator but I'm no "Call
Manipulator" nor a traitor like John Edward Rivero CIM 76689. One good
thing I learned in life is I know how to tell the bad guys from the good guys ,
Anyway here is the
Letter I submitted in reply to NOTICE TO EXPLAIN LETTER
***********************************************************
NOTICE
TO EXPLAIN
In Response to the
notice that I received on February 06, 2013 1320HRS local time in the
Philippines, Upon said charges of Call avoidance and call manipulation. I find
it exaggerated allegations given on the number of facts that I had reviewed on
the notice and documents I received.
- Based on the Report I was manipulating calls on almost every week for the whole month of January, then if that would be the case then how would the person / team who investigated this waited for a month to brought up and report this charges. If the IT team or the person who investigated me have sensitive tools enough to detect at least one outbound call (dated 01/14/2013, 01/15/2013, 01/21/2013) then why did it took them a month to notice and further aggravate the damage of the alleged call avoidance ?, this should have been the subject of an investigation upon two weeks since the number of alleged calls have totaled to 10 by two weeks time (Jan 1, 2013 to January 15, 2013).
- If the allegations of call manipulation and call avoidance was Detected on the month of January 17 times based on the report, how come the reports for December and perhaps November didn’t indicate any form of call avoidance at all and why there wasn’t any background checks on call avoidance on those previous months considering that I had been into the production area for more than 3 months during that time? Who are the CR7 analysis team analyzing my performance during the month of November to December and why does it contradict the report on January?
- How come based on the logs ,three alleged call manipulations on different dates , dated January 15, 2013 12:32 GMT, January 21, 2013 12:52 GMT and January22, 2013 12:42 GMT. Almost of the entry times of call manipulation are nearly identical and this is on three separate incidents on different days of working shift?
- I am being charged of call manipulation by means of dialing out, when in reality and in practice I never make or even bother to make one due to practical reasons. This is for the fact that there are so many regulations that have to be taken before making an outbound call that it would be practical wise not to make one at all (even though agents have the authority to make one) And practical wise I’d rather have a high CR7HIT on call backs rather than stick my neck out on a person who will eventually be the cause of my termination. Plus the mere fact was that although I was familiar with basic CTI telephony systems, I had limited knowledge on how to operate it to full capacity or even enough to manipulate calls, I am not good enough or even an expert to capable of those things. Could it be possible that the limited buttons, I press had something to do, why it is being flagged as Call avoidance?
- Some entries on the said log record are questionable. Based on the logs that dates January 22, 2013 I made dialing twice and then received a call 5 seconds later which I entertained for 9 minutes and 37 seconds. If this was the case of call avoidance then how come I still received a call 5 seconds later and even entertained it for 9 minutes? Would It be called call manipulation at all? Given the nature of call avoidance is to “avoid” calls?
- Dates Jan 14, 15, and 21 based on the report have only reported one incident. This incident is very questionable since it only happened once in a day and it was not clear if the intention was “call avoidance via dialing out” at all, recording only once incident a day could mean a lot of things like a systems issue or even a pressed wrong button.
Overall even if
these records were presented, the most logical question to is what benefit will
I gain if I attempted to dial out, and these so called records are even
questionable from the start. If this is the only basis of the charges, then how
come it is questionable? Should it be that all facts presented are of no
contest and without any doubt at all? And yet they indicate something wrong,
they can record but cannot tell what is exactly going on. Clearly this is bogus
accusations placed on me are not true and that I am willing to go public on my
situation and have a forum to my accusers and even submit to further
investigation from transcom about this just to clarify about my charges of
“call avoidance and manipulation via dialing out”. As being accused, I have my
rights to know who my accusers are. I believe this is workplace harassment on a
person behind this and who ever put those charges are Harassing me for their
own personal end, if this injustice is permitted by transcom, more innocent agents
will be indiscriminately charged by this kind of misconduct, I hope transcom
should seriously look into this matter . Under DOLE , this bogus charges are
illegal and even summary dismissal.
I do not recall
these events that happened at all nor recall anything of dialing out, and like
I said i have nothing to benefit from it if I would dial out, I am not even
making an outbound call in the first place nor even correctly make a dial out
from the CTI Telephony system and I have little or no concern to make or dial
out an outbound call because it is bothersome and affects performance in work.
There is also the so called “call Tracker” imposed by my team leader every end
of the shift, just to show written proof of what am I doing during work.
*******************************
Doesn’t matter if the HR department will listen to it and I
had already prepared my resignation letter along with it, Besides my accuser is
John Edward Rivero cim#76689
************************************
Trancom Worldwide
Phil INC
Transcom Center
Building, Las fiesta rd.
Frontera Verde
Compound
Pasig city
Human Resources
Department
To whom it may
concern,
I . Working with
TALKTALK YOUVIEW account as a TSR / CSR Agent wish to express my irrevocable
resignation from my job effective February 15, 2013. Due to Maltreatment and
harassment from my TEAM Leader John Edward Rivero cim#76689. I cannot in good
faith and conscience would continue further in working because my Team leader
abuses his position over in maltreating agents, he is a vicious tyrant and
dictator who will harass his agents and coerce them indiscriminately just to
pursue his own personal goals and pursuit of power being a manager and it would
be best that I leave the company. The lack of confidence and his disregard and
irresponsibility for his agents concern, particularly on my pending case which
I had been a victim of harassment from this TL have made me demoralized. I am
giving a notice as part of my working contract which states to notify the said
company of my resignation.
I hope
TRANSCOM would look closer to this matter in regards to abusive employees; I am
now resigning and leaving the job just to clear my name and report this abusive
Team leader.
************************************************************************
THREE DAYS
LATER………
 |
| The Kangaroo court were i was tried on my charges |
I was sitting right in the middle of "Rose" and
"Dustin" . When I was called to go to the HR department , It was 10pm
at that time, I knew from the start this is a losing war and I'm not good with
words - yet I needed proof who am I up against with and what are they're
capabilities are.
Besides that technically I shouldn't be here anymore , but for the sake of my comrades who fought along side with me in this campaign and what "Dustin" and "JENELYN PAWHAY" had said to me. I had a change of heart and decided to fight till the end.
I need to deliberately put myself in the middle of harms way just to know the truth and find some answers, I needed information and my purpose in this hearing is to get information not to fight. Rule of the thumb in this situation is that I wont get into a fight I cannot win , this is purely a "reconnaissance" mission as what you put it in military / naval standards just to know the enemy.
Besides that technically I shouldn't be here anymore , but for the sake of my comrades who fought along side with me in this campaign and what "Dustin" and "JENELYN PAWHAY" had said to me. I had a change of heart and decided to fight till the end.
I need to deliberately put myself in the middle of harms way just to know the truth and find some answers, I needed information and my purpose in this hearing is to get information not to fight. Rule of the thumb in this situation is that I wont get into a fight I cannot win , this is purely a "reconnaissance" mission as what you put it in military / naval standards just to know the enemy.
I went along to the
HR with that John Edward "Judas" Rivero. I was order by the HR to
wait inside the interview room and after that the interview ….err interrogation
went on. I wasn't good at words at all and the interrogation was a losing one way
fight. To make matters worse the HR personnel who conducted the said hearing
was bias and was treating John "judas" as some sort of hero who
apprehended a criminal. Jeez am I supposedly to be the bad guy right ?! Fine
I'd play the baddie - for now
Though it was a
losing battle my reconnaissance brought me useful information. One is that it confirms who the enemy is and
that despite his denials pointing fingers in the IT department , the HR pointed
him to be directly and sole involvement in my termination. He is very good in
manipulating words and people including the HR personnel who handled my case believed in him,
He even pretends to knew everything including the training manual for agents . He even Criticizes Norman Estrada ,Raymond Victor and even Mark Anthony Barilea that they didn't train me well (Jeez since when id this TL knew the job of trainers huh ?! fuck sake ! i consider them to be more of a man than him and they have the balls to defend their students not kill them off one by one, These people are good people from Transcom and they have my highest respect) based on my
observation this person is very vicious and is good in conning his way towards
people. He systematically studies his victims first before killing them , on my
part he has been studying me for more than a month now I suppose, before killing me
off ,trying to find holes on my manner of work.
He is also excellent in making up excuses and
even brought the issue of "Lack of commitment and / or caring the
role" and "willful neglect of duty" crap when in fact the only
issue here is "Call manipulation Via dialing" topic.
The HR personnel who
carried out the investigation was very bias and didn't even consider the fact
that she is handling all the power of investigation and collection of evidence
to my accuser ,Hell fuck !! Doesn't she even consider or knew the word "Arbitration"
??? Hell she might as well hand over my ass to John "Judas" in a
silver platter if that was the case. Can you imagine how stupid these dumb fuck
HR guys are , Good thing this wasn't a court because they're doing a poor job
on my case and it looked more like a "kangaroo" court and I'm not here to fight , This is simply a recon survey
During lunch time in
midnight, four of my comrades saw how
furious I was in the canteen and talked to them what happened. They said that I
should calm down and don’t worry and try to be civilized as much as possible.
Before the end of
the shift I said goodbyes to everyone , though some of them don’t exactly know
what I meant and its difficult for them to tell given my situation of being
framed up by my T.L. . "Mark" didn't even knew what I meant when I
said to him on the "See you around mark, you take care .." , He said
"hey what the hell are you taking about?? , it more like your giving a
goodbye when you die" , I just gave him a blank stare and said to myself
if you only knew my situation…..
JENELYN PAWHAY and
ERNESTO ZAGALA JR. knows my situation and they're the living witness of the
injustice I suffered.
I left Transcom
facilities with a heavy heart and a burning sense of revenge inside me. I said
what I had to say and its up to them who will find out what kind of injustice I had
with this company and TL john edward "Judas" rivero.
I don’t expect
people to believe me , what I am asking is don’t believe in me nor believe on
what my TL says - Believe in yourself and what you think on my situation and
you decided who among us is the liar. ITS MY WORD AGAINST HIS
THE JUDAS WITH GLASSES
 |
| Transcom Agents Beware of This TL John edward "Judas" rivero. Cim# 76689. He is a back stabbing Judas who would intentionally frameup his agents for "Call Manipulation via Dialing out" and "Call Avoidance" in his lust for power to become a manager. Very Manipulative and Vicious. It would be unwise to underestimate this cocksucker |
Looking
back on the days that have passed I had realized that , Our T.L. has a lot of
things to answer for and I had already figured it all out that all those
Prohibitions about me carrying a star bucks planner was a big hoax in the sense
that there was no manager at all who
forbade me to carry one, It was the slithery bastard JOHN Edward
"judas" Rivero (cim# 76689)who was all behind it. No wonder he
couldn't tell or identify what manager told *HIM* . He was all in the play and
he was just making up excuses to cover up on his jealousy over some rare piece
of notebook I had, That bastard had me riding all the way thinking it was
actually a manager , he even went as far as to excuse this so called "PCI"
issue thing just to cover up his jealousy over some stupid green notebook.
Now the
big question is if he is conning his way like that , do you think he could be
ever trusted ? Or ever he will be trusted at all ? Fact is people like that are
vicious and that they are a threat not only to the other agents but to the
company itself. Given the fact that this person is a slithering bastard that is
capable of betraying and mistreating his agents. I find him to be a power hunger asshole and will stop at nothing just to achieve his own personal gains to become a
call center manager, Even if it means
firing and endorsing his own innocent
agents to the HR department.
This is
the kind of person , that should be disposed and terminated on the job without
remorse. He also did a tactic on which he deliberately sent an message to my
previous SMS number , instead of the current number I had. Unfortunately for
him this saboteur tactic didn’t work on
me (as what it did on "Renee" )
as I still kept my previous number operational. Bastard was surprised
that I showed up on that day.
Another thing that
was dismaying was the fact that despite his promises to protect
"Rose" that he will not report this incident to the security office
as it would jeopardize her job. He ended up reporting it and endorsed this to
the HR department. He lied and said that it was the "Security Team"
who reported the incident , I do know that it was him that reported it and I
had a gut feeling about this.
It seems that me ,
"rose" and "Renee" met foul play on the hands of our TL and
that he is abusing his position as a TL and picks off his agents one by one.
On my part I was
told to keep my mouth shut by NOEL CLEMENTE (BUSINESS MANAGER CIM# 76683) and
JOHN EDWARD "JUDAS" RIVERO (TEAM LEADER OF TEAM AWESOME CIM# 76689),
for unknown reasons . I could only guess that they wanted me to shut up on the
fact that they want a nice clean cover up on my issue and that it would cause a
rebellion within the ranks , Look these people have the guts to start trouble
and yet they don’t have the balls in being accountable for the trouble they
make. They drop and fire an agent without any juris-dick-tion and blame it on
other things and pretend nothing happpned.
Yeah ! These people are a golden example of leadership and a shining example on what people are in TRANSCOM , fucking ball lickers. Why the hell would they suppress my freedom of speech when I knew deep inside that I'm innocent on the charges , I am willing to go public and let everyone know what happened on me and let them decide. I suspect conspiracy and foul play between the two
Yeah ! These people are a golden example of leadership and a shining example on what people are in TRANSCOM , fucking ball lickers. Why the hell would they suppress my freedom of speech when I knew deep inside that I'm innocent on the charges , I am willing to go public and let everyone know what happened on me and let them decide. I suspect conspiracy and foul play between the two
Bottom line is that
enemies don’t play fair and neither do I …...
Thursday, February 7, 2013
IF THESE WALLS COULD TALK
Much to my bewilderment and surprise I was called in by TL John for "coaching", but unlike any other usual coaching session - this one is different in the sense that I was to wait in the waiting room to speak to the manager and in front of the TL. I had no idea first on what was the reason , but I do know it was something serious as not all "Coaching" sessions are done in private sound proof rooms. This caught my attention given the fact that "Badong" and "Chard" was fired on the job in that very room , in a very similar fashion of being pulled up and fired on the job without even finishing their working schedules. To me this room has a moniker which I call "Firing Squad room" , unfortunately they don’t give out blind folds but termination papers.
I was told to wait there and a few minutes came by my thoughts are already playing on what kind of employment termination will be put on me. Will I be terminated for poor performance ? Have I exceeded that number of DPA failures ? Or did I get caught in the act of disconnecting a customer ? I was already thinking of either of the three will be the cause of me being fired. I was not afraid at that time on the fact that maybe I had been prepared and ready for it and that I had already assured that if ever it boils down to that , I have settled the deals already.
So it went the and the manager came in along with TL John. Honestly The "Coaching" wasn't exactly a coaching session and was more of an interrogation. I was brought in for questioning and the charges that was brought up on me was "Call Avoidance, and Call manipulation on making out bound calls" . According to what was described to me by TL John. The IT department detected that I was making a huge transfer of calls in the "Customer Loyalty TV department" and I had a record of making outgoing calls of a total tally of 0 seconds. TL john and the manager said to me that they have records implicating me on this and the trail all leads to me doing call manipulation and asked what on what can I say on this charges.
I guess this was the part were I would say "Guity" or "Not Guilty"
I pointed to them that the charges are ridiculous , why the hell would I be charged in call manipulation
When in fact I don’t make outgoing calls in the first place. I am familiar in making out going calls and its procedures however I do not make out going calls even if it’s a valid reason.
Regardless of what the reason I told them didn’t matter at all. I was told that I would be off the phone until given notice, however I would still received my salary and still report everyday. In other words I'm suspended whether guilty or not.
Funny I'm being accused of Call manupulation and Call avoidance, Call manipulation on going outbound and call avoidance in the sense that Customer loyalty TV department complains that they're receiving a huge transfers from customers who want to disconnect their service. Irony of life , being accused of avoiding calls in the sense that its their job to handle customers who want to signoff from talktalk. They refused to handle this - who do you think is now doing call avoidance .
If they want I could be customer loyalty department agent and do it better , as matter of fact id show them how work is being done correctly.
Fuck ! The charges are not even half right at all.
Two days later….
I got myself again into a heated conversation. This time with TL john over some PCI security issues. The truth is I wasn't even the subject to be discussed with, when it was just the issue with "Rose" being smacked by his boyfriend in the workplace. Anyway the thing is that TL john was not pleased on the situation on what happened to rose , unfortunately for me john saw me having my Green planner writing into something and even threatened me that he'd issue an NTE (notice to explain).
Didn’t like the words coming out on his mouth. …
The after the work shift, he immediately stated about rose situation and after that raised the issue of PCI and even made emphasis about my me carrying a green paper as if like the perfect example of doing the wrong thing and even said again to everyone that if he will saw me again with that paper he will issue an NTE on me.
That was the second slap on my face and I had enough of it and talked back in a questioning manner , on why the hell am I being banned on something were i normally see on people here in the production floor ? And why am I being singled out with ? And as far as I know our TL also has a paper notebook. John replied that he's exempted because he's a TL. I talked back saying , what the hell does that mean that just because you’re a TL means that your exempted from the PCI Law. Being T.L. doesn’t give you the license to push everyone around and give you the right to play high and mighty, Its insulting that agents don't have one and are forced not to bring it in fear of termination, while other people here in the office openly show it to everyone some sort of hinting that they are superior.
T.L. John lectures me on something he can't even practice at all, But that is not my point. My point here is that were sorry if "Rose" was smacked by her boyfriend during office hours ,and if TL john isn't happy and pissed about the situation then I'm sorry for him as well, BUT LEAVE ME ALONE with my own problems and PCI issue shouldn't be brought up, cause its not the main topic at all and mind your own business. And I don’t take threats and being humiliated in front of everyone lightly. NTE ??? You got to be shitting me right ?! I'm already in suspension and already line up for termination, do you ever think id be scared of NTE ? Bah !
A day later ….
My NTE notice was served and when I read it I found more disturbing facts. That our beloved TL John was behind it as it indicated that it was him that reported me to the IT department. He says that initially that the IT department was the one who reported this. However the NTE I got told exactly the opposite.
Either way I could smell one of them is a liar and I know on my instinct that it was TL John had something to do with it and looking back on the heated conversation a few days ago , I should have done more and perhaps should have strangled him with my headset cord right in front of everyone including our team mates. Call it work place violence but I call it justice…
Id explain later on the circumstances about my charges of call manipulation via making outbound calls.
For now here are the pictures on my NTE (click the picture to view it in a much larger view)
 |
| if you read it carefully its says here ."While doing the CR7 Analysis for the team on January 29, 2013 . Your TEAM LEADER has observed that on the listed dates below, you were allegedly manipulating the telephony systems by means of dailing out" . He says that the IT department reported this . REPORT THIS EH ?! how come the notice says different ? REPORT MY ASS !!! |
Wednesday, January 30, 2013
ANOTHER MEMO
Work has become more taxing and most of the time I found myself struggling to spare some time to routines that I usually (or always) have time for. Two days I guess isn't enough for me to rest my weariness on this job and that some how I'm not thinking to stay on this career on the permanent basis in TRANSCOM - in TELETECH Cainta perhaps.
Some how the environment in TRANSCOM really gets into my nerves, The policies are horrible and somewhat repressive for a typical social norm in the call center environment, there is this so called dress down policy which from what I think there profiteering from their employees, another is this so called restriction in Bio Breaks which I think is a basic violation of any workers rights to take a piss (or even a dump) on the toilet especially if its an emergency. Now the latest of my frustration is that they forbid me to bring a star bucks paper notebook planner because mine is better than theirs.
On top of that the worse part is that some co-workers in other teams are a bunch of trouble makers. With an environment like this , I could only last on a long period but not on a permanent basis.
In other news ….
 |
| MiniTablet being tested in actual wifi |
 |
| Being tested in Transcom Facility |
The only Main advantage of my Kata Mini tablet is that its really hand held and small enough not to be noticed , Its even smaller than the Samsung galaxy phones on appearance. The only problem I had is that this tablet is underpowered and its OS system cannot be upgradable, in other words some apps and games cant be installed and has only limited support , and I'm stuck with it but the good news is that since I'm not the heavy web browsing and just mostly use it mainly for social web sites and such , I guess having a mini tablet will be sufficient enough for those functions. The Mini Tablet I'm using will act like similar to a PDA device , since most work will be handled offline and such like using it as an ebook reader , document viewer and mostly office related stuff that doesn’t require heavy CPU usage, though It has online capabilities.
For now two experiments that I made using my mini tablet inside TRANSCOM showed positive results and went well than I hoped for.
 |
| After completing the test |
In other news related to work
I met Christian Cruz at the hallway of 4th floor transcom when I was in the hurry for work and had a brief chat with him about how are things doing in TV department, according to our conversation. The brass on the TV department wants to add a new metric score on the TV department called Csat ,Unfortunately both me and C.Cruz didn’t like this new idea that will be coming up on the fact that this just more of a burden for us call center agents here at TRANSCOM and I had no idea, why the fuck the management here wants to put this kind of metrics, anyway I guess Christians guess is as good as mine and we find it much an annoyance rather having an additional metric around.
To simply say it , the TV department will be subjected more on how to please customers rather than solving the problem, and chances are here in the call center the customers are not most of the time right . In handling British callers most of them are rude , but not bastards and they're much more nicer compared to Americans.
(Csat by the way is a form of score card and is a survey form given to callers, either by phone or email and they rate and give comments to the telephone operator on how they handled the call)
In another matters
 |
| Clothes i use as a "Front" |
Instead of wearing a T-shirt ,denim pants and sneakers . I changed to wearing a polo shirt , pants and black shoes. Honestly this outfit isn’t that comfortable to be used as travelling clothes , I don’t like wearing those clothes at all but I need it to get past the guards, after that I will take a shower on the shower room and change to more comfortable clothes that I had in my backpack.
Good thing though that guards here are not relentless as compared to Sykes call center, and they're just concentrated mostly on the entrance of TRANSCOM building. I'd just have to get past them and everything will be alright. One think I should bear in mind that once I get inside I have to stay inside the building until my work shift ends, otherwise the guards will be reporting me to the HR and be fired on the spot.
I have to keep in mind that I have to stay low and avoid getting attention to the guards as much as possible.
Lastly here's another office memo I had received on the LAN email in the office
| ||||||||
All.
If we have avail time please go to your Password Portal to reset/modify/copy the answers for your security questions. Because if we request for a password reset again it is expected that we will have written warning. Path : Dashboard> Edit My Preferences>Edit my Authentication Questions -Please save a copy of your answers on your personal email(not your talktalk email address) John Edward Rivero Team Leader Transcom Asia Transcom Transcom Center Building Las Fiestas Road Frontera Verde Compound Pasig City, Metro Manila 1600 Philippines Mobile: +63.908.869.8244 Email: John.Rivero@transcom.com; JohnEdward.Rivero@talktalkplc.com | ||||||||
Here's another memo , heck since when did transcom care on their employees. For all i know they're ripping them off their employees on their salaries. Who do you think would you be scared of most ? a commong thug on the streets or a company who make anonymous unexplained deductions
| ||||||||
FYI
John Edward Rivero
Team Leader Transcom Asia
Transcom
Transcom Center Building
Las Fiestas Road
Frontera Verde Compound
Pasig City, Metro Manila 1600
Philippines
Mobile: +63.908.869.8244
Email: Jhttps://webmail.aolbb.co.uk/owa/redir.aspx?C=1684ef2d3e3743f6b0c0d9e5dbe1bbcf&URL=mailto%3aJohn.Rivero%40transcom.com%3b JohnEdward.Rivero@talktalkplc.com
From: CLEMENTE Noel
Sent: Wednesday, February 06, 2013 11:38 PM To: BOY III Leonardo; CASTILLO Paul Chris; FUENTES Wilfredo; MENDOZA Mark Joseph; RIVERO John Edward; SINGH Anthony Subject: FW: Safety and Security REMINDER
Please reinforce this to all agents.
Noel P. ClementeBusiness Manager
Transcom Center Building Las Fiestas Road, Frontera Verde Compound Pasig City, Metro Manila 1600 Philippines
Telephone: +63.2.702.2400 ext
Mobile: +639173294268https://webmail.aolbb.co.uk/owa/redir.aspx?C=1684ef2d3e3743f6b0c0d9e5dbe1bbcf&URL=mailto%3anoel.clemente%40transcom.com
This e-mail is intended for the use of the addressee only and may contain confidential information. If you are not the intended recipient any use or dissemination of the information contained is strictly prohibited. If you receive this transmission in error, please notify us immediately, then delete this e-mail.
From: SUBRAMANIAM Siva
Sent: Tuesday, February 05, 2013 11:42 PM To: DL-PH-ALL ILOILO; DL-PH-ALL MANILA; DL-PH-ALL BACOLOD Cc: GADICHO Wilbur; BALES Maria Isabel; FAJARDO John Bailor; BAIS Emily Grace; MCNAB Louise Subject: Safety and Security REMINDER
Team,
Your safety and security is paramount to us and therefore I want to remind all of you again:
1) Please do not walk around town with your Transcom Lanyard around your neck. BPO Staff are targets for robbers and muggers. You don’t want to be advertising that you belong to a BPO as well.
2) There are unmarked FX operating closer to some of our locations and pretending to be PUV. Please observe the signage on the PUV before getting into them.
3) With the implementation of Unionbank ATM’s, please try and withdraw the monies for your needs in our offices and not from an ATM in public areas, especially whilst wearing the Transcom Lanyard.
4) When withdrawing monies and unless you have specific needs, please do not withdraw your entire salary. Some of our employees have been mugged on their way home and lost their wallet with their entire salary.
I have written to Philippines National Police (PNP) to install a PNP Outpost close to our facilities. This will take some time to get approved but the process is underway. We are also looking at PNP Cars parked close to our facilities to deter any suspects hanging around waiting for our staff!
Again, I don’t want to alarm anyone. The objective is to be safer rather than being sorry and this is sent out in the best interest of your safety and security.
Thank you
Siva
Siva Subramaniam Country Manager - The Philippines &
Head of Sales - Asia Pacific
Transcom Philippines
167 EDSA
Mandaluyong City
Metro Manila 1555
Philippines
Direct: +632 702 2400 EXT 38007
Mobile: +63 92 8507 4299 SMART
Mobile: +63 91 7584 7752 GLOBE
ANOTHER MEMO, THAT i swear to god is a rip off is this . Transcom is eventually conning their employees. READ BELOW CAREFULly | ||||||||
MOBILE PLAN APPLICATION GUIDELINES
In view of our Corporate Post Paid Packages for Employees, we are providing you with the policies and guidelines, Service Plan, Payment Terms, Pre-Term Fees and requirements governing this application are as follows:
I. Policies and Guidelines
- All REGULAR EMPLOYEES are eligible to avail of this plan, subject to due diligence evaluation and review to be conducted by HR.
- Employees with less than one year of tenure are eligible to avail of the Php300 plan (SIM card only), the mobile phone of which can be availed of only after completing a twelve (12)-month tenure with the company subject to due diligence evaluation and review to be conducted by HR.
- Employees who are eligible to apply for extensions are likewise subject to approval.
- The cost of approved extension application will be paid by the employee through monthly salary deductions.
- Cancellation or Pre-Termination within the contract will be subject to Pre-Term Fee (please refer details below).
- Utilization of employees and of his/her extension that exceeds the limit of the Plan shall be billed back to the employee through monthly salary deductions.
- The privilege to apply extension under the Transcom Corporate Plan is co-terminus with the employment of the employee. Once separated or resigned the corporate plan as well as of his/her extensions will be automatically terminated.
- Should the employee ends employment prior to completing the contract as well as of his/her extension, the company shall pursue the full collection of the pre-term fee and unbilled billing from the employee through his/her final pay.
- Unless the application of the employee is approved and processed, no application for extension shall apply.
II. Service Plan
- Plan 300 (For Agents up to Supervisory/Assistant Manager levels) – 24 MONTHS CONTRACT (No Early Retention and upgrade of lines)
ü Unlimited SMS to Smart
ü Unlimited SMS to Sun
ü Unlimited Social
ü Free Samsung Galaxy Y
- Plan 800 (For Managers and Up) – 24 MONTHS CONTRACT (No Early Retention and upgrade of lines)
ü Unlimited Calls to Smart
ü Unlimited SMS to Smart
ü Unlimited Data (local)
ü Free IPhone 5 16 GB
III. Payment Terms
- The monthly billing shall be deducted from the salary every second payout of the month.
- The Employee/Subscriber agrees that all payments shall be applied first to bills in arrears, including interests and penalties. The balance, if any, will be applied to the current obligation.
IV. Pre-Termination Fees
Handset model
|
Pre-Termination Fee
(less than a year)
|
Pre-Termination Fee
(more than a year)
|
Samsung Galaxy Y
|
P4,500.00
|
P2,250.00
|
Iphone 5 16gb
|
P33,000.00
|
P16,500.00
|
V. Eligibility
1. Permanent and Regular Employee, including those specified in Paragraph I(2) above, subject to evaluation and review
2. Must have minimum employment tenure of at least six (6) months
3. For additional mobile subscription for extension; at least one (1) year tenure
4. Without pending administrative charge
Hell why would i go to so much trouble on a mobile phone plans that are not eventually fair on their employees. Here's what i found out that is much more fair from smart communications themselves, which is definately a much better offer than the monthly salary deduction. if a helpless REGULAR employee , signs up for transcom for salary deduction on this so called mobile plan then , god knows on how much transcom might deduct to that employee. Maybe even more than 300 PHP plan perhaps.
Be very careful in signup on almost everything in transcom. cause chances are you might get less than what you wished for .....
http://www1.smart.com.ph/prepaid/offers/show-all-offers/2012/09/26/smart-prepaid-mega-all-in-250
All Offers
SMART PREPAID MEGA ALL-IN 250
MEGA 250 is Smart Prepaid’s newest offer that provides a CALL + SMS + DATA promo for only P250.00, that lasts for 30 days!
The package includes unlimited text to ALL Networks (Smart, TNT, Sun, Globe & TM), 180 minutes call to Smart, Sun and TNT and up to 100MB mobile internet browsing valid for only P250!
To register, text MEGA250 and send to 2477.
FAQs
- What is MEGA 250?
- Who can avail of the promo?
- How can a subscriber avail of the promo?
- Can I avail of the promo multiple times in a day?
- Can I avail of other promos while subscribed to this promo?
- Who can I call using the promo?
- Smart
- Sun
- TNT
- How do I call using the promo?
- Who can I text using the promo?
- How can I access Mobile Internet though this promo?
- What if I consumed more than 100MB?
- Is P1 maintaining balance required for this promo?
- Are these regular services or on promo?
- If subscriber is on roaming, can he call or text using the promo?
MEGA 250 is Smart Prepaid’s newest offer that provides a CALL + SMS + DATA promo priced at P250.00, that lasts for 30 days! The package includes unlimited text to ALL Networks (Smart, TNT, Sun, Globe & TM), 180 minutes call to Smart, Sun and TNT and up to 100MB mobile internet browsing , for only P250!
Available packages are as follows:
| SRP | Package | Package | Validity |
| 250.00 | MEGA 250 | Unlimited SMS to ALL Networks (Smart, TNT, Sun, Globe & TM) + 180 minutes calls to Smart, Sun, TNT + 100 MB Mobile Internet | 30 days |
Promo is exclusive to Smart Prepaid subscribers nationwide.
Promo is available via registration only. Simply have at least P250 airtime load, and register to the package.
| SRP | Package | Package | Validity | Availment via Registration |
| 250.00 | MEGA 250 | Unlimited SMS to ALL Networks (Smart, TNT, Sun, Globe & TM) + 180 minutes calls to Smart, Sun, TNT + 100 MB Mobile Internet | 30 days | Text MEGA250 to 2477 |
No. Multiple availment of this promo is not allowed.
Yes. A subscriber can still avail of the other voice and SMS promos and services even if he/she is subscribed to this promo, provided none of which are packages with unlimited SMS. Subscriber will be allowed to register again after expiry of the promo.
CALLS
A total of 180 minutes call transactions for 30 days can be used to call all subscribers nationwide who are using the following networks and are in the following areas:
Domestic
To call domestic mobile, dial *2477 + 11-digit mobile number. i.e. *247709101234567
SMS
Unlimited SMS may be used to send texts to All Networks which include Smart, TNT, Sun, Globe and TM.
DATA
Mobile internet browsing up to 100MB for 30days may be used via mobile phone browsing.
Consumption in excess of 100MB shall be charged prevailing rates.
OTHERS
No. P1 Maintaining balance is not required to avail of this promo.
This promo is extended until May 15, 2013.
No, the subscriber cannot register to this promo while roaming is activated.
Per DTI-NCR Permit no. 8390 series of 2012
By the way here's another memo confirming that if you dont have the payable dress down pass , you'd be fired from the job
By the way here's another memo confirming that if you dont have the payable dress down pass , you'd be fired from the job
| ||||||||
Team,
FYI.
John Edward Rivero
Team Leader Transcom Asia
Transcom
Transcom Center Building
Las Fiestas Road
Frontera Verde Compound
Pasig City, Metro Manila 1600
Philippines
Mobile: +63.908.869.8244
From: CLEMENTE Noel
Sent: Tuesday, January 22, 2013 6:28 PM To: BOY III Leonardo; CASTILLO Paul Chris; FAUSTINO Mark Leo; FUENTES Wilfredo; GARCIA Aristotle; MENDOZA Mark Joseph; RIVERO John Edward; SINGH Anthony Subject: FW: Dress Code Policy
Team,
Please make sure that everyone’s aware of this.
Noel P. ClementeOperations Manager Transcom Asia
Transcom
Transcom Center Building
Las Fiestas Road
Frontera Verde Compound
Pasig City, Metro Manila 1600
Philippines
Phone: +63.2.702.2400
Mobile: +63.917.329.4268
Email : noel.clemente@transcom.com
From: LORCA Rey John
Sent: Tuesday, January 22, 2013 10:25 AM To: DL-PH-ALL MANILA Cc: SUBRAMANIAM Siva; LOCK Jason; BALES Maria Isabel; PARILLA Michael Subject: Dress Code Policy
Dear Employees,
We have noticed that there have been rampant violations of our Dress Code Policy.
Most violations are committed by those who do not have Dress Down Tickets. In this light, we would like to remind everyone that Dress Down Ticket serves as immunity to wear Dress Down instead of Business Attire from Monday to Thursday. Furthermore, Dress Down Ticket is NOT compulsory. It is an option.
Hence, if you do not have dress down ticket, strict adherence to Dress Code Policy must be observed.
For Dress Code Policy information, please visit COM or you may click the link below.
Note that Non-Adherence to the Dress Code Policy will result to issuance of NTE.
Thank you for your usual cooperation.
Kind regards,
Arch. Rey John M. Lorca
Site Facilities Manager Transcom Worldwide (Philippines), Inc. Las Fiestas, Frontera Verde Compound Pasig City, 1604 Philippines
Telephone: +63.2.7022400 extn 38059
Mobile: +63.917.541.5113 Email: rey.lorca@transcom.com
AND heres another memo i dug up on the intra net , remember the reason why they put a union bank atm machine on the 4th floor right beside the canteen facilities ??? here's why , its seems that by march 2013 all transactions / withdrawals using a non union bank atm machine will now be CHARGEABLE and transcom isn't going to cover up your ass for it
heres the memo
Unionbank ATM
Team,
Unionbank has now completed the installation of their ATM Machines in all of our sites.
The agreement we had with Unionbank was that once the ATM’s are installed and stable, we will then incur ATM Withdrawal fees when you use non-Unionbank ATM’s more than twice a month.
We have negotiated with Unionbank to have these fees become applicable effective March 1, 2013, giving us sufficient time to ensure the installed ATM machines are performing well and we have no issues at all.
Please be advised accordingly.
Thank you
Siva
Siva Subramaniam Country Manager - The Philippines &
Head of Sales - Asia Pacific
Transcom
Transcom Philippines HQ
167 EDSA
Mandaluyong City
Metro Manila 1555
Philippines
Direct: +632 702 2400 EXT 38007
Mobile: +63 91 7584 7752 GLOBE
Mobile: +63 92 8507 4299 SMART
Transcom Philippines Recruitment Web-Site: www.transcom.ph
Transcom Corporate Web-Site: www.transcom.com
This e-mail is intended for the use of the addressee only and may contain confidential information. If you are not the intended recipient any use or dissemination of the information contained is strictly prohibited.
If you receive this transmission in error, please notify us immediately, and then delete this e-mail
January 8, 2013
Another memo in regards to work is this , another escalation galore . God damn critical memo's , I'm seriously thinking that the only thing legal to do in work is do nothing. This account and management is so exaggerated that sometimes it makes what to think which is worst AT&T / accenture or Talktalk / Transcom ?
FW: Critical Fail Memo - Resolve/KB
Team,
Please make sure that we utilize Resolve because as per attachment failure to follow Resolve step by step will be held accountable.
Thanks!
John Edward Rivero
Team Leader Transcom Asia
Transcom
Transcom Center Building
Las Fiestas Road
Frontera Verde Compound
Pasig City, Metro Manila 1600
Philippines
Mobile: +63.908.869.8244
From: DELOS REYES Joseph Richard
Sent: Wednesday, February 13, 2013 1:15 AM To: Baldoza, Aihce ; BORJA Charry; BOY III Leonardo; BURGOS Kathryn Anne; CABALTERA Jonalyn; CANONEO Giancarlo; CASTILLO Paul Chris; DELA CRUZ Theresa; DINEROS Altheo; ESTIANDAN Brian John; FAUSTINO Gerard Angelo; FLORES Keith; FUENTES Wilfredo; GANTE Jessie; GARCIA Aristotle; GATANELA Maria Victoria; GOLAMCO Christopher; JAVIER Carlo; JAYSON Klim; LIMCAOCO Lailani; LOPEZ Juan Rodrigo; MACAPAGAL JR. Roberto; MASAJO Ren; MENDOZA Mark Joseph; MIÑOZA Roderick Xavier; MOJICA John; MONTON Jonnalyn; PAJARILLAGA Joel; PARAS Maree Joi; PILARES Justin Francis; QUESADA Karen; QUOZON Rommel; RAGADIO Lina Flor; RIVERO John Edward; ROCHELLE Marcelo; RUBIO Marian Madelyne; SALONGA Audrey Christiane; SERINAS Zussette; SINGH Anthony; SIPOY Mark Anthony; SOLEDAD Jp Karen; TANGO Juan Carlos; TINIO Joseph Erwin; VICTORIANO Ernie; VILLAROSA Paolo Cc: CATHERALL David Paul; CLEMENTE Noel; DELOS REYES Joseph Richard; MAGHINANG Nazryne; QUINTANA Jules Joseph; RODEN Anthony; TUBBS Martin Subject: Critical Fail Memo - Resolve/KB
Team,
Attached is the critical fail memo for R3/KB usage. Please make sure that this is discussed with your teams.
Regards,
Ricci
Joseph Richard delos ReyesBusiness Manager
Transcom Transcom Center Building Las Fiestas Road Frontera Verde Compound Pasig City, Metron Manila 1600 Philippines
Telephone: +63.2.702.2400 ext. 38892
Mobile: +63.917.813.8949 Email address: mailto:joseph.delosreyes@transcom.com | ||||||||
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