Made plans about a
lot of things lately , some of these plans are the one's slated for next year
2013. Honestly its about time that I made something meaningful for myself and
in the long run that I'm here in the Philippines.
I had been thinking of this for quite sometime
now and that It would have been beneficial for me to be returning back to
college to study marine engineering by this summer. I have thoroughly decided
about it and I think my reasons are valid, I wanted to make something out of my
stay here and that I just didn’t end up to be a bum.
In news related to
work.
As of the moment
things appear to be stable situation on my job and that in some ways I'm still
doing my same old kinds of daily objective's though its certain that I'm still
struggling on my metrics and that I'm below the average productive telephone operator
, in fact I'm under qualified on almost all aspects based on metric scores on
TRANSCOM standards.
However despite the
majority of bad news and office memo's that keep pouring in , my metrics if
compared to a "TSR telephone operator standards" is not bad at all , my AHT score is about 600
plus to 800 plus seconds , and my ACW score card ( after call wait ) is 59
seconds to a minute and 20 seconds. The
average standard for a TSR Telephone operator is somewhere between 1,200 to
1560 seconds for AHT and 120 seconds for ACW.
One thing pretty
funny about the manner of working in TRANSCOM is that their score cards are
overrated and exaggerated , and putting a TSR / CSR / Tech 1 / Tech 2 Work with
a Score card solely based on a CSR standards is plain rubbish and utterly
stupid. Anyway It may not agree to almost everybody but that’s the system goes
here in the call center world and believe it or not ,it works.
For the moment my
group is being temporary transferred to the Customer Service and Billing
Department and what's more bad news is
that were going to stay there for at least 3 whole fucking weeks. Pretty funny
work objective given the fact that if I recall correct the job description I
signed up on my contract is just limited to the internet TV , I find it
annoying on my part that they're pushing me up to something that I never
originally signed up for. Honestly working as a telephone operator in the
Philippines keeps getting worse.
To worsen my
failing optimism TRANSCOMS so
called benefit "Tech
allowance" of 2,000 PHP they are so bragging about and added to the basic
salary is TAXABLE , meaning I wont get the exact amount of it and it will have
deductions - Jesus H. Christ !!! Then why the hell did they put up a so called
TECH allowance if I'm not exactly getting the exact amount of money I worked
for ?!! FUCKING TRANSCOM IS DOING SOME
CON'S AGAIN !! Jeez !
Anyway hell do I
care about it , as long as I get enough working experience of 6 months and more
then I'd resign to this job and switch it over on some less stressful back
office job in Maersk BPO company, In the meantime I'm still stuck here digging
money.
In other news
related to BPO
I was recently
caught by the security guard possessing a tablet ( Mobile electronic device) ,
while I was already on my way out in the office. Fortunately enough I was able
to get through to the guard and didn’t hand over my tablet otherwise , My 4000
PHP worth Hi-tech tablet would just be another "TRANSCOM" company
property. Anyway aside from that good thing that the guard is ignorant enough
not to notice my spy camera pen or else I could be into a much deeper trouble.
In other work
related news
I reported in
recently on Career Ship management Philippines and see how is my job
application doing there, Unfortunately they had me waiting again of the whole
day on just a simple query if my job application went through or not.
