Work has become more taxing and most of the time I found myself struggling to spare some time to routines that I usually (or always) have time for. Two days I guess isn't enough for me to rest my weariness on this job and that some how I'm not thinking to stay on this career on the permanent basis in TRANSCOM - in TELETECH Cainta perhaps.
Some how the environment in TRANSCOM really gets into my nerves, The policies are horrible and somewhat repressive for a typical social norm in the call center environment, there is this so called dress down policy which from what I think there profiteering from their employees, another is this so called restriction in Bio Breaks which I think is a basic violation of any workers rights to take a piss (or even a dump) on the toilet especially if its an emergency. Now the latest of my frustration is that they forbid me to bring a star bucks paper notebook planner because mine is better than theirs.
On top of that the worse part is that some co-workers in other teams are a bunch of trouble makers. With an environment like this , I could only last on a long period but not on a permanent basis.
In other news ….
 |
| MiniTablet being tested in actual wifi |
 |
| Being tested in Transcom Facility |
The only Main advantage of my Kata Mini tablet is that its really hand held and small enough not to be noticed , Its even smaller than the Samsung galaxy phones on appearance. The only problem I had is that this tablet is underpowered and its OS system cannot be upgradable, in other words some apps and games cant be installed and has only limited support , and I'm stuck with it but the good news is that since I'm not the heavy web browsing and just mostly use it mainly for social web sites and such , I guess having a mini tablet will be sufficient enough for those functions. The Mini Tablet I'm using will act like similar to a PDA device , since most work will be handled offline and such like using it as an ebook reader , document viewer and mostly office related stuff that doesn’t require heavy CPU usage, though It has online capabilities.
For now two experiments that I made using my mini tablet inside TRANSCOM showed positive results and went well than I hoped for.
 |
| After completing the test |
In other news related to work
I met Christian Cruz at the hallway of 4th floor transcom when I was in the hurry for work and had a brief chat with him about how are things doing in TV department, according to our conversation. The brass on the TV department wants to add a new metric score on the TV department called Csat ,Unfortunately both me and C.Cruz didn’t like this new idea that will be coming up on the fact that this just more of a burden for us call center agents here at TRANSCOM and I had no idea, why the fuck the management here wants to put this kind of metrics, anyway I guess Christians guess is as good as mine and we find it much an annoyance rather having an additional metric around.
To simply say it , the TV department will be subjected more on how to please customers rather than solving the problem, and chances are here in the call center the customers are not most of the time right . In handling British callers most of them are rude , but not bastards and they're much more nicer compared to Americans.
(Csat by the way is a form of score card and is a survey form given to callers, either by phone or email and they rate and give comments to the telephone operator on how they handled the call)
In another matters
 |
| Clothes i use as a "Front" |
Instead of wearing a T-shirt ,denim pants and sneakers . I changed to wearing a polo shirt , pants and black shoes. Honestly this outfit isn’t that comfortable to be used as travelling clothes , I don’t like wearing those clothes at all but I need it to get past the guards, after that I will take a shower on the shower room and change to more comfortable clothes that I had in my backpack.
Good thing though that guards here are not relentless as compared to Sykes call center, and they're just concentrated mostly on the entrance of TRANSCOM building. I'd just have to get past them and everything will be alright. One think I should bear in mind that once I get inside I have to stay inside the building until my work shift ends, otherwise the guards will be reporting me to the HR and be fired on the spot.
I have to keep in mind that I have to stay low and avoid getting attention to the guards as much as possible.
Lastly here's another office memo I had received on the LAN email in the office
| ||||||||
All.
If we have avail time please go to your Password Portal to reset/modify/copy the answers for your security questions. Because if we request for a password reset again it is expected that we will have written warning. Path : Dashboard> Edit My Preferences>Edit my Authentication Questions -Please save a copy of your answers on your personal email(not your talktalk email address) John Edward Rivero Team Leader Transcom Asia Transcom Transcom Center Building Las Fiestas Road Frontera Verde Compound Pasig City, Metro Manila 1600 Philippines Mobile: +63.908.869.8244 Email: John.Rivero@transcom.com; JohnEdward.Rivero@talktalkplc.com | ||||||||
Here's another memo , heck since when did transcom care on their employees. For all i know they're ripping them off their employees on their salaries. Who do you think would you be scared of most ? a commong thug on the streets or a company who make anonymous unexplained deductions
| ||||||||
FYI
John Edward Rivero
Team Leader Transcom Asia
Transcom
Transcom Center Building
Las Fiestas Road
Frontera Verde Compound
Pasig City, Metro Manila 1600
Philippines
Mobile: +63.908.869.8244
Email: Jhttps://webmail.aolbb.co.uk/owa/redir.aspx?C=1684ef2d3e3743f6b0c0d9e5dbe1bbcf&URL=mailto%3aJohn.Rivero%40transcom.com%3b JohnEdward.Rivero@talktalkplc.com
From: CLEMENTE Noel
Sent: Wednesday, February 06, 2013 11:38 PM To: BOY III Leonardo; CASTILLO Paul Chris; FUENTES Wilfredo; MENDOZA Mark Joseph; RIVERO John Edward; SINGH Anthony Subject: FW: Safety and Security REMINDER
Please reinforce this to all agents.
Noel P. ClementeBusiness Manager
Transcom Center Building Las Fiestas Road, Frontera Verde Compound Pasig City, Metro Manila 1600 Philippines
Telephone: +63.2.702.2400 ext
Mobile: +639173294268https://webmail.aolbb.co.uk/owa/redir.aspx?C=1684ef2d3e3743f6b0c0d9e5dbe1bbcf&URL=mailto%3anoel.clemente%40transcom.com
This e-mail is intended for the use of the addressee only and may contain confidential information. If you are not the intended recipient any use or dissemination of the information contained is strictly prohibited. If you receive this transmission in error, please notify us immediately, then delete this e-mail.
From: SUBRAMANIAM Siva
Sent: Tuesday, February 05, 2013 11:42 PM To: DL-PH-ALL ILOILO; DL-PH-ALL MANILA; DL-PH-ALL BACOLOD Cc: GADICHO Wilbur; BALES Maria Isabel; FAJARDO John Bailor; BAIS Emily Grace; MCNAB Louise Subject: Safety and Security REMINDER
Team,
Your safety and security is paramount to us and therefore I want to remind all of you again:
1) Please do not walk around town with your Transcom Lanyard around your neck. BPO Staff are targets for robbers and muggers. You don’t want to be advertising that you belong to a BPO as well.
2) There are unmarked FX operating closer to some of our locations and pretending to be PUV. Please observe the signage on the PUV before getting into them.
3) With the implementation of Unionbank ATM’s, please try and withdraw the monies for your needs in our offices and not from an ATM in public areas, especially whilst wearing the Transcom Lanyard.
4) When withdrawing monies and unless you have specific needs, please do not withdraw your entire salary. Some of our employees have been mugged on their way home and lost their wallet with their entire salary.
I have written to Philippines National Police (PNP) to install a PNP Outpost close to our facilities. This will take some time to get approved but the process is underway. We are also looking at PNP Cars parked close to our facilities to deter any suspects hanging around waiting for our staff!
Again, I don’t want to alarm anyone. The objective is to be safer rather than being sorry and this is sent out in the best interest of your safety and security.
Thank you
Siva
Siva Subramaniam Country Manager - The Philippines &
Head of Sales - Asia Pacific
Transcom Philippines
167 EDSA
Mandaluyong City
Metro Manila 1555
Philippines
Direct: +632 702 2400 EXT 38007
Mobile: +63 92 8507 4299 SMART
Mobile: +63 91 7584 7752 GLOBE
ANOTHER MEMO, THAT i swear to god is a rip off is this . Transcom is eventually conning their employees. READ BELOW CAREFULly | ||||||||
MOBILE PLAN APPLICATION GUIDELINES
In view of our Corporate Post Paid Packages for Employees, we are providing you with the policies and guidelines, Service Plan, Payment Terms, Pre-Term Fees and requirements governing this application are as follows:
I. Policies and Guidelines
- All REGULAR EMPLOYEES are eligible to avail of this plan, subject to due diligence evaluation and review to be conducted by HR.
- Employees with less than one year of tenure are eligible to avail of the Php300 plan (SIM card only), the mobile phone of which can be availed of only after completing a twelve (12)-month tenure with the company subject to due diligence evaluation and review to be conducted by HR.
- Employees who are eligible to apply for extensions are likewise subject to approval.
- The cost of approved extension application will be paid by the employee through monthly salary deductions.
- Cancellation or Pre-Termination within the contract will be subject to Pre-Term Fee (please refer details below).
- Utilization of employees and of his/her extension that exceeds the limit of the Plan shall be billed back to the employee through monthly salary deductions.
- The privilege to apply extension under the Transcom Corporate Plan is co-terminus with the employment of the employee. Once separated or resigned the corporate plan as well as of his/her extensions will be automatically terminated.
- Should the employee ends employment prior to completing the contract as well as of his/her extension, the company shall pursue the full collection of the pre-term fee and unbilled billing from the employee through his/her final pay.
- Unless the application of the employee is approved and processed, no application for extension shall apply.
II. Service Plan
- Plan 300 (For Agents up to Supervisory/Assistant Manager levels) – 24 MONTHS CONTRACT (No Early Retention and upgrade of lines)
ü Unlimited SMS to Smart
ü Unlimited SMS to Sun
ü Unlimited Social
ü Free Samsung Galaxy Y
- Plan 800 (For Managers and Up) – 24 MONTHS CONTRACT (No Early Retention and upgrade of lines)
ü Unlimited Calls to Smart
ü Unlimited SMS to Smart
ü Unlimited Data (local)
ü Free IPhone 5 16 GB
III. Payment Terms
- The monthly billing shall be deducted from the salary every second payout of the month.
- The Employee/Subscriber agrees that all payments shall be applied first to bills in arrears, including interests and penalties. The balance, if any, will be applied to the current obligation.
IV. Pre-Termination Fees
Handset model
|
Pre-Termination Fee
(less than a year)
|
Pre-Termination Fee
(more than a year)
|
Samsung Galaxy Y
|
P4,500.00
|
P2,250.00
|
Iphone 5 16gb
|
P33,000.00
|
P16,500.00
|
V. Eligibility
1. Permanent and Regular Employee, including those specified in Paragraph I(2) above, subject to evaluation and review
2. Must have minimum employment tenure of at least six (6) months
3. For additional mobile subscription for extension; at least one (1) year tenure
4. Without pending administrative charge
Hell why would i go to so much trouble on a mobile phone plans that are not eventually fair on their employees. Here's what i found out that is much more fair from smart communications themselves, which is definately a much better offer than the monthly salary deduction. if a helpless REGULAR employee , signs up for transcom for salary deduction on this so called mobile plan then , god knows on how much transcom might deduct to that employee. Maybe even more than 300 PHP plan perhaps.
Be very careful in signup on almost everything in transcom. cause chances are you might get less than what you wished for .....
http://www1.smart.com.ph/prepaid/offers/show-all-offers/2012/09/26/smart-prepaid-mega-all-in-250
Home › Call, Text and Data Offers › Show All OffersAll Offers
SMART PREPAID MEGA ALL-IN 250
MEGA 250 is Smart Prepaid’s newest offer that provides a CALL + SMS + DATA promo for only P250.00, that lasts for 30 days!
The package includes unlimited text to ALL Networks (Smart, TNT, Sun, Globe & TM), 180 minutes call to Smart, Sun and TNT and up to 100MB mobile internet browsing valid for only P250!
To register, text MEGA250 and send to 2477.
FAQs
- What is MEGA 250?
- Who can avail of the promo?
- How can a subscriber avail of the promo?
- Can I avail of the promo multiple times in a day?
- Can I avail of other promos while subscribed to this promo?
- Who can I call using the promo?
- Smart
- Sun
- TNT
- How do I call using the promo?
- Who can I text using the promo?
- How can I access Mobile Internet though this promo?
- What if I consumed more than 100MB?
- Is P1 maintaining balance required for this promo?
- Are these regular services or on promo?
- If subscriber is on roaming, can he call or text using the promo?
MEGA 250 is Smart Prepaid’s newest offer that provides a CALL + SMS + DATA promo priced at P250.00, that lasts for 30 days! The package includes unlimited text to ALL Networks (Smart, TNT, Sun, Globe & TM), 180 minutes call to Smart, Sun and TNT and up to 100MB mobile internet browsing , for only P250!
Available packages are as follows:
| SRP | Package | Package | Validity |
| 250.00 | MEGA 250 | Unlimited SMS to ALL Networks (Smart, TNT, Sun, Globe & TM) + 180 minutes calls to Smart, Sun, TNT + 100 MB Mobile Internet | 30 days |
Promo is exclusive to Smart Prepaid subscribers nationwide.
Promo is available via registration only. Simply have at least P250 airtime load, and register to the package.
| SRP | Package | Package | Validity | Availment via Registration |
| 250.00 | MEGA 250 | Unlimited SMS to ALL Networks (Smart, TNT, Sun, Globe & TM) + 180 minutes calls to Smart, Sun, TNT + 100 MB Mobile Internet | 30 days | Text MEGA250 to 2477 |
No. Multiple availment of this promo is not allowed.
Yes. A subscriber can still avail of the other voice and SMS promos and services even if he/she is subscribed to this promo, provided none of which are packages with unlimited SMS. Subscriber will be allowed to register again after expiry of the promo.
CALLS
A total of 180 minutes call transactions for 30 days can be used to call all subscribers nationwide who are using the following networks and are in the following areas:
Domestic
To call domestic mobile, dial *2477 + 11-digit mobile number. i.e. *247709101234567
SMS
Unlimited SMS may be used to send texts to All Networks which include Smart, TNT, Sun, Globe and TM.
DATA
Mobile internet browsing up to 100MB for 30days may be used via mobile phone browsing.
Consumption in excess of 100MB shall be charged prevailing rates.
OTHERS
No. P1 Maintaining balance is not required to avail of this promo.
This promo is extended until May 15, 2013.
No, the subscriber cannot register to this promo while roaming is activated.
Per DTI-NCR Permit no. 8390 series of 2012
By the way here's another memo confirming that if you dont have the payable dress down pass , you'd be fired from the job
By the way here's another memo confirming that if you dont have the payable dress down pass , you'd be fired from the job
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Team,
FYI.
John Edward Rivero
Team Leader Transcom Asia
Transcom
Transcom Center Building
Las Fiestas Road
Frontera Verde Compound
Pasig City, Metro Manila 1600
Philippines
Mobile: +63.908.869.8244
From: CLEMENTE Noel
Sent: Tuesday, January 22, 2013 6:28 PM To: BOY III Leonardo; CASTILLO Paul Chris; FAUSTINO Mark Leo; FUENTES Wilfredo; GARCIA Aristotle; MENDOZA Mark Joseph; RIVERO John Edward; SINGH Anthony Subject: FW: Dress Code Policy
Team,
Please make sure that everyone’s aware of this.
Noel P. ClementeOperations Manager Transcom Asia
Transcom
Transcom Center Building
Las Fiestas Road
Frontera Verde Compound
Pasig City, Metro Manila 1600
Philippines
Phone: +63.2.702.2400
Mobile: +63.917.329.4268
Email : noel.clemente@transcom.com
From: LORCA Rey John
Sent: Tuesday, January 22, 2013 10:25 AM To: DL-PH-ALL MANILA Cc: SUBRAMANIAM Siva; LOCK Jason; BALES Maria Isabel; PARILLA Michael Subject: Dress Code Policy
Dear Employees,
We have noticed that there have been rampant violations of our Dress Code Policy.
Most violations are committed by those who do not have Dress Down Tickets. In this light, we would like to remind everyone that Dress Down Ticket serves as immunity to wear Dress Down instead of Business Attire from Monday to Thursday. Furthermore, Dress Down Ticket is NOT compulsory. It is an option.
Hence, if you do not have dress down ticket, strict adherence to Dress Code Policy must be observed.
For Dress Code Policy information, please visit COM or you may click the link below.
Note that Non-Adherence to the Dress Code Policy will result to issuance of NTE.
Thank you for your usual cooperation.
Kind regards,
Arch. Rey John M. Lorca
Site Facilities Manager Transcom Worldwide (Philippines), Inc. Las Fiestas, Frontera Verde Compound Pasig City, 1604 Philippines
Telephone: +63.2.7022400 extn 38059
Mobile: +63.917.541.5113 Email: rey.lorca@transcom.com
AND heres another memo i dug up on the intra net , remember the reason why they put a union bank atm machine on the 4th floor right beside the canteen facilities ??? here's why , its seems that by march 2013 all transactions / withdrawals using a non union bank atm machine will now be CHARGEABLE and transcom isn't going to cover up your ass for it
heres the memo
Unionbank ATM
Team,
Unionbank has now completed the installation of their ATM Machines in all of our sites.
The agreement we had with Unionbank was that once the ATM’s are installed and stable, we will then incur ATM Withdrawal fees when you use non-Unionbank ATM’s more than twice a month.
We have negotiated with Unionbank to have these fees become applicable effective March 1, 2013, giving us sufficient time to ensure the installed ATM machines are performing well and we have no issues at all.
Please be advised accordingly.
Thank you
Siva
Siva Subramaniam Country Manager - The Philippines &
Head of Sales - Asia Pacific
Transcom
Transcom Philippines HQ
167 EDSA
Mandaluyong City
Metro Manila 1555
Philippines
Direct: +632 702 2400 EXT 38007
Mobile: +63 91 7584 7752 GLOBE
Mobile: +63 92 8507 4299 SMART
Transcom Philippines Recruitment Web-Site: www.transcom.ph
Transcom Corporate Web-Site: www.transcom.com
This e-mail is intended for the use of the addressee only and may contain confidential information. If you are not the intended recipient any use or dissemination of the information contained is strictly prohibited.
If you receive this transmission in error, please notify us immediately, and then delete this e-mail
January 8, 2013
Another memo in regards to work is this , another escalation galore . God damn critical memo's , I'm seriously thinking that the only thing legal to do in work is do nothing. This account and management is so exaggerated that sometimes it makes what to think which is worst AT&T / accenture or Talktalk / Transcom ?
FW: Critical Fail Memo - Resolve/KB
Team,
Please make sure that we utilize Resolve because as per attachment failure to follow Resolve step by step will be held accountable.
Thanks!
John Edward Rivero
Team Leader Transcom Asia
Transcom
Transcom Center Building
Las Fiestas Road
Frontera Verde Compound
Pasig City, Metro Manila 1600
Philippines
Mobile: +63.908.869.8244
From: DELOS REYES Joseph Richard
Sent: Wednesday, February 13, 2013 1:15 AM To: Baldoza, Aihce ; BORJA Charry; BOY III Leonardo; BURGOS Kathryn Anne; CABALTERA Jonalyn; CANONEO Giancarlo; CASTILLO Paul Chris; DELA CRUZ Theresa; DINEROS Altheo; ESTIANDAN Brian John; FAUSTINO Gerard Angelo; FLORES Keith; FUENTES Wilfredo; GANTE Jessie; GARCIA Aristotle; GATANELA Maria Victoria; GOLAMCO Christopher; JAVIER Carlo; JAYSON Klim; LIMCAOCO Lailani; LOPEZ Juan Rodrigo; MACAPAGAL JR. Roberto; MASAJO Ren; MENDOZA Mark Joseph; MIÑOZA Roderick Xavier; MOJICA John; MONTON Jonnalyn; PAJARILLAGA Joel; PARAS Maree Joi; PILARES Justin Francis; QUESADA Karen; QUOZON Rommel; RAGADIO Lina Flor; RIVERO John Edward; ROCHELLE Marcelo; RUBIO Marian Madelyne; SALONGA Audrey Christiane; SERINAS Zussette; SINGH Anthony; SIPOY Mark Anthony; SOLEDAD Jp Karen; TANGO Juan Carlos; TINIO Joseph Erwin; VICTORIANO Ernie; VILLAROSA Paolo Cc: CATHERALL David Paul; CLEMENTE Noel; DELOS REYES Joseph Richard; MAGHINANG Nazryne; QUINTANA Jules Joseph; RODEN Anthony; TUBBS Martin Subject: Critical Fail Memo - Resolve/KB
Team,
Attached is the critical fail memo for R3/KB usage. Please make sure that this is discussed with your teams.
Regards,
Ricci
Joseph Richard delos ReyesBusiness Manager
Transcom Transcom Center Building Las Fiestas Road Frontera Verde Compound Pasig City, Metron Manila 1600 Philippines
Telephone: +63.2.702.2400 ext. 38892
Mobile: +63.917.813.8949 Email address: mailto:joseph.delosreyes@transcom.com | ||||||||
