It's more than a
week since I got my star bucks planner and yet I still brag about it to my
sister, I don’t know maybe on the fact
that having something valuable and collectible and just using it on everyday
use make me feel I'm enjoying writing
on it a lot. By the way I looked for this so called collectible "Star Bucks Planner"
and found out that this sucker cost as much as 1200 PHP a set in the Online Buy
and Sell website. I mean that much for a notebook ???! A bit steep and
exaggerated really. Funny I got this planner even though I'm not a coffee
drinker and loathe drinking coffee
 |
| My StarBucks Planner , with my spy pen |
During work , we
were debriefed by our TL before our work shift start and informs us about a new
DPA Guidelines that was put up, (Some sort of *Verbal* Password to be spoken
over the phone) . According to what was announced , The personal security
question is now as good enough as a *Password* for the account security.
As the work shift
starts, I'm constantly annoyed over Dustin mentioning and announcing my name
saying that my ACW meter is now 1 minute. Fucking Great !!! Do I have to get a
news flash every time my After Call Wait time is beyond a Minute (60 seconds)
?! I'm really pestered on this kind of behavior and that I find it totally
annoying to get a news flash
Half way, I was
plucked out of work for a "coaching" session from a TL and probably
perhaps to read out my QA report which I read out earlier to be unfavorable ,
and indeed the coaching session was all about it. Based on what TL john told ,
this is going to be my final written warning and next time that I do another
failed DPA scorecard again , I will be fired from the job. Fair enough if that was the case and yet
somehow I wasn’t fazed on the memo , I try to as much as I could to pretend
that I'm scared of being fired from the job and yet the threats were hollow.
Maybe on the fact that TRANSCOM has some pay issues and that I don’t like
staying with this company ,no longer than necessary because of it .
After the coaching
session , I resumed my normal work as nothing had happened.
On working relations
, It seems that "Rose" and "McVin" is having some relationship problems. Rose is
having mini quarrels with her boyfriend , while "McVin" is the same
as well. It's not my problem anyway but I find it amusing that sometimes I saw
"Rose" boyfriend is being a helicopter and hovers around her even
during working hours, like some sort of "Control Freak" boyfriend.
Like I said I don’t mind other peoples business as long as they don’t intervene
on my business.
The work shift went
along fine without any problems.
The following day….
I was thinking of
what will I do just incase I get fired - UNSCHEDULED Permanent leave on work
that is . Well I contemplate on several things , maybe perhaps head off to far
ortigas area and go to Maersk or PITON call center and find my luck there. I
don’t know.
Or maybe perhaps if
I had enough savings on my money I could perhaps head off to taking a licensure
examination, or even perhaps go back to college and study marine engineering.
Who knows ?
Honestly I'm
enjoying myself and the my time here in the call center , however I had to face
the reality that I had to leave this company someday and that fight head on the
accursed Maritime / Sailing Industry for one last final time. I'm already
setting up my plans for the long travel and had to be fixing my supplies by
February 2013 for preparation and hopefully I could put a complete resolution
to my status being a sailor.
I had a lot of
dreams and expectations that didn't materialize because of this so called
"Noble" profession , Bah !!! Noble in what way ? As in burn a hole in
my pocket and plunder me till the last drop ? And
Last Saturday ….
"Dustin"
:You never take in escalated calls right ? Then what do you do to the callers ?
Disconnect them ???
Me:
No I don’t, I Throw them to Customer Loyalty Department- AS IN COLD TRANSFER.
Dustin was
absolutely horrified when I said that, I couldn't paint the look on his face
when he heard it came out on my lips. Probably because I was a Good telephone
operator doing bad things and I didn't like customers bitching me up
TL JOHN
was on a scheduled leave and so is "gwen" and some of the folks are
absent as well. So there were only a few of us working on this Saturday shift,
There isn't much news going on to be honest until Sunday .
On Monday …
I nearly got into a
nasty brawl over some college kid inside a public jeepney on my way to work.
Fortunately the kid never had the balls for an all out confrontation and was
just an all bark - no bite bastard.
Apparently the kid gave me a nasty remark when I was boarding the
jeepney and said to me "Go to the back of the line" , I didn’t take
those words lightly and who the fuck he is to say that. I gave him a nasty
look until both of us boarded the jeepney and when he disembarked , I made a
loud comment enough for him to hear saying "Fucking kids , what a
bastard" .
In other news
surprisingly, there's a lot of avail time happening when it's supposedly to be queuing on the phone line. The main
reason to it was probably on the fact that the main system server in Talktalk
is not functional properly resulting to more than 20 minutes of avail time.
Good for me in the sense that its about time I get a break from work.
On Tuesday ….
Two new oppressive
memo's came up in the office , one is a memo from the management that tells
that anyone who gets caught wearing casual clothes without a "Dress
Down" Pass will be issued an NTE memo and will be subjected to
termination, and that employees who pay the said dress down pass will be given
an immunity to guard inspection on this so called "dress code"
policy.
To add more to the
insult is that the email said "DRESS DOWN PASS IS OPTIONAL" . What ??!! Who the fuck are they kidding !!! , whoever said
that the dress down pass is optional should be beaten to death in public
because its pure horseshit and hypocrisy , well the only reason why the dress
down pass is being sold it that employees are afraid to lose their jobs over
it. Fearing an NTE memo is close on being fired as well
Whatever they say
about it and no matter how much they put it , my mind still thinks that its
mandatory and that they're just profiting the money out of their
employees. Honestly relations with
TRANSCOM is getting sour and the working conditions is becoming good to bad. I
guess the only reason why they put up with this memo was probably because sales
from this so called "Dress Down" Pass is declining and that they need
to boost ripping the money off from they're employees. POOR TRANSCOM instead of
paying good money in taking care of their employee's efforts it turns out that
they want to profit more by doing extortion.
 |
| The Controversial Dress Down Ticket , A Perk or an Extortion ??? |
Another thing that
pissed me off aside from that was this personal rule imposed by a manager,
According to what the information relayed to me by TL John , I am forbidden to
carry my Starbucks planner from now on.
Funny rule in the
sense that they forbid me to carry it , when they themselves have one - though
not a Star Bucks Planner . What I think
is that who ever Manager said this is one HYPOCRITE
BASTARD , ? jealous bastard couldn't probably buy one and was obviously
jealous that I posses a Star Bucks planner.
Honestly I don’t see
the big deal out of it me possessing one and The problem with us Filipinos is
that we sabotage and do what ever we can to cause trouble whenever we see a
Fellow filipino who has better stuff than ours . FUCKING MANAGER !!
