GOING BACKWARDS

Hello Celine and Michael,


Please also issue NTE’s to all of the Team Leaders and Business Managers of the offending employees.


Same offences are taking place over and over again.


Siva


From: PARILLA Michael 
Sent: Wednesday, December 26, 2012 1:17 PM
To: TRASMONTE G; MARFIL Celine; DE BELEN Michael
Cc: BAIS Emily Grace; RIVERA Randy; NOCHE-DE GUZMAN Junelle; SALANGSANG Joanne; RIVERA Fernandus Ceasar; PRADO Shayenne Christine; LEONARDO Sofia Marie; ALMACEN Ana; ESCALANTE Hannah; GAMUTAN Liezl; RASCO Alexander; SUBRAMANIAM Siva; MENDIZABAL Debie Rose; BALNIG Glenn
Subject: Infraction report Dec 19 - 25


Hi Celine,


Please issue NTE to employees below.


Thanks,


Michael







Date	Name of violator	CIM #	Team Leader	Violation
12/19/2012	Rue an Guiriba	79817	Chris Sacramento	pouch w/ cell phone on floor work station
12/19/2012	Cecile Samonte	79827	Chris Sacramento	pouch w/ cosmetic
12/19/2012	Catherine Joy Delfin	77490	Donn Barrera	browsing Manga internet
12/19/2012	Vinoya Krystel	80331	Monica Cadavos	pouch and wallet on floor work station
12/19/2012	John Robert Caluya	78537	Monica Cadavos	Having Cell phone on production floor/coached by TL
12/19/2012	Gian Paola Riosa	69492	francis Orlanes	Caught on Act using Cell phone on work station
12/19/2012	Evelyn Cristobal	74322	john Lumanglas	Caught on Act amplifier connected to Avaya on work station
12/19/2012	Ritz Miguel Ricardo	77275	Ernie Sumayod	pouch w/ cosmetic found on desk.
12/19/2012	Sarrah Mallilin	77119	sam Rodriquez	Having Cell phone on production work station.
12/19/2012	Aileen P. Santos	74859	sam Rodriquez	pouch w/personal kit contents.
12/20/2012	Katherine Gamban	59691	TL Jaicelle de Los Santos	sleeping on work station
12/20/2012	Timothy Blanco	77757	TL Janice Medina	not wearing ID at work station
12/20/2012	Ma. Aljeen Santos	76320	TL Janice Medina	Having Cell phone on production floor.
12/21/2012	Ma Cristina Magluyan	75132	Julius Daep	wearing slipper
12/22/2012	Aiza Mamales	73833	Mavic Burlaos	Using Cellphone on work station
12/22/2012	Christian Alvarez	75141	Juan Maglonzo	Browsing internet/Billiard Game
12/22/2012	Marivic Burlaos	73499	Andus Rivera	Charging phone apple on CPU
12/22/2012	lilibeth Magwili	77779	TL Juncen	Non Spill Proof
12/22/2012	Jasper Baldopena	77755	TL Glenda	Having cell phone inside production floor
12/23/2012	Carmela Auxillo	75471	Tammy Galvez	wearing slipper inside production
12/23/2012	Virgilio Cosa	75481	Tammy Galvez	wearing slipper inside production
12/23/2012	Shiela Gaid	77536	TL Juncen	Pouch on desk
12/23/2012	Renz Saavedra	76823	TL ED	Browsing internet unauthorized website
12/24/2012	Molina, Shanuelle	76784	Jerome Gozo	Wearing short Dress
12/25/2012	Movilla, Eileen N.	43782	TL Donne	Wearing short Dress
12/25/2012	Andrew Castillo	73822	TL Harry	Using cell phone inside production
12/25/2012	Neil Zuñiga	73479	Marivic	Browsing unauthorized website.



POOR AGENTS
Rue an Guiriba
Cecile Samonte
Catherine Joy Delfin
Vinoya Krystel
John Robert Caluya
Gian Paola Riosa
Evelyn Cristobal
Ritz Miguel Ricardo
Sarrah Mallilin
Aileen P. Santos
Katherine Gamban
Timothy Blanco
Ma. Aljeen Santos
Ma Cristina Magluyan
Aiza Mamales
Christian Alvarez
lilibeth Magwili
Marivic Burlaos
Jasper Baldopena
Carmela Auxillo
Virgilio Cosa
Shiela Gaid
Renz Saavedra
Molina, Shanuelle
Eileen N. Movilla
Andrew Castillo
Neil Zuñiga

POOR T.L.'S
Chris Sacramento
Donn Barrera
Monica Cadavos
francis Orlanes
john Lumanglas
Ernie Sumayod
sam Rodriquez
Jaicelle de Los Santos
Janice Medina
Julius Daep
Mavic Burlaos
Juan Maglonzo
Andus Rivera
Tammy Galvez
Jerome Gozo


Sounds disconcerting right ? Yeah a call center agent typically gets this message on their email inbox every now and then , BPO industry is always hiring 24 / 7 on the fact that they are also always firing people . Keep in mind that the call center industry here in the Philippines has the highest attrition rate of all in the labor force , which amounts to about 60 plus percent. To plainly say it , out of the 100 people who get the so called "Hired" , 60 plus of them wont last till next month.





As seen here , Were having dinner together in new years day

Anyway let not the memo trouble me and it is not of my concern. To me this people are just a name on the list that will be fired by this January,  I don’t know them personally and never knew them, I wouldn't care less if they get fired or not. In any way  this order was given by the ever high and mighty country manager Indian lordship Siva subrama-Suck-my-Cock, Fucking Indian trash bastards- doesn't even know the value of employee's, if it weren't for us rank and file employee's , TRANSCOM would be sucking in with their tits by now.


 Although some of the people who are involved in the list have a valid reason why they should be terminated - Some people do not. If I read it correctly , some people here are to be fired just because they carried a different type of coffee mug , Heck if I read even closer some people are going to be fired because they wore a mini skirt and flip flops on Christmas day , and get this ! one person on the memo is even going to get fired just because she was caught having a pouch containing a make-up kit. Bloody Fuck management , I don’t see anything wrong if a person carries a makeup kit (unless it has a plastic explosive ingredient underneath it) , the person is just conscious on her looks and I don’t see anything wrong about it. I don’t have a fucking idea why the TRANSCOM management see it as a *capital crime* in the office , guess they hate max factor or sara lee brands.


In other news related to *Office politics* ….





View of the whole metropolis in Pasig, via TRANSCOMS Roof deck Floor , A whole city view



Midway during our shift , Were pulled off by TL John Rivero and was order to go to the UK room in the office, Inside it we were debriefed and was told that there was no tentative date yet on when will we go back to the "TV Department". Our TL only told us that the *Brass* is still working their way up on putting us back in TV, and we should just be patient.


Renee, Dustin, Gwen, McVin, Mark are in an Uproar over in the meeting and said that the brass should have been putting the group back again on TV department by now and the deal was only for three weeks, It won't make any sense why they are still holding us up until now and that most of the teams from the TV have already been put back by now. Most of us in the Team share the same sentiments as what the five said , and that we did after all signed up as TV rep agents and not as dedicated Customer Service reps


As for me I take what the Brass said that we should just be patient and that they'd be putting us back in TV Department , Otherwise I would just think that TRANSCOM Managers are nothing more than just a big fucking son of a bitch liars.


In other News,





 employees , taking a view in the fireworks display

TRANSCOM held another get together dinner at the roof deck of their building , in celebration of new years day. The whole team was also in the roof deck and watched the fireworks display around the city. The roof deck view of TRANSCOM Building was great and  I watched the sky lit up on fire works that were made around the city , It was definitely amazing on the view and that somehow being in the roof deck has let me see how beautiful the dull sky is during new year. Honestly I always look at the sky and see how dull it was in the past , but I guess now I'm impress that the dull sky can be at interesting even for a day only.  Interestingly enough whenever I looked at the sky my mind seemed to always float elsewhere and this time my thoughts we somewhere else .


Surprisingly there was a call spike  (term meaning sudden rush of incoming calls on the phone line) during new years eve and most of us in the team where unable to immediately join TL John at the roof deck and enjoy the cake that was in our table. I was the earliest to arrive along with dustin, rose and gwen to the table and have dinner with our TL.

As of the moment this is the people composing of our so called Team "Owsum"



current list of members of team,


BHEVERLY BRON
 DUSTINDAVE CENINA
 GLORIA LAYNO
 JENELYN PAWHAY
 JEROME CADANGYAO
 JOSHUAJOSE MAGPAYO
 MARIEANTONETTE GACUTAN
 MARKANTHONY MACASPAC
 MICHAELVINCENT GOZON
 RICHELLEANNETHERESE REMIGIO
 ROSALEEN MAMARADLO

BLOG REDISCOVERED

Only been a few days since my last log and yet a lot things went by just like that. I'd try to put as much information as I can and recall the things that had happened.

Christmas Dinner Held by TRANSCOM at the roof deck

Christmas Day…

It was fortunate that Aunt Milen will be joining us for Christmas and that she granted our invitation, to be honest It's really important to me and my sister that Aunt Milen joined us in Christmas eve.  Aunt Milen is currently undergoing kidney dialysis three times a week just to keep her alive and I'm not exactly sure how long will she hold up on that kind of situation nor even sure if this will be her last Christmas, That's the main reason why Christmas is very important this year because of Aunt Milens situation.

On work…

Since this is holiday , I decided I should try out my new outfit I bought from the local mall along with the new shoes I bought (Pictured on my last entry). Honestly speaking I really look great after I tried it out , though in some ways it has brought me criticism from my co-workers on the fact that the attire outfit on that day was "all red" in the office and incidentally I was wearing brown - so I got the general idea on how misfit I was on Christmas day but nevertheless I paid no heed on that and no one is stopping me from wearing what I want in Christmas eve aside from that I also tried to wear a red Santa hat as a head gear , kind of ridiculous and childish of me but I always wanted to wear one when I was a kid.

Unnamed Person wearing a Santa Claus Costume 

Well TRANSCOM was a bit generous in some ways to give their employee's  a sort of Mini Dinner at the roof deck of TRANSCOM Building, Unfortunately I never enjoyed the said meal in the sense that the quantity  and quality of the food given wasn’t that great as what the company is bragging about on the company email network. I find the food a bit less and short on my expectations. Frankly the only reason I could think of  why TRANSCOM put up such a banquet was on the fact that they don’t want to be put on the position that their company will be branded "Stiff" to their employee's during Christmas. Honestly if TRANSCOM is going  to put up a Christmas dinner with their employee's  then they should have to the very least had considered the "Generosity" Factor to their employees rather than the "Saving Grave" one.

During the latter shift in the early morning , there was a raffle about getting two Samsung Galaxy phones in the office and I can't exactly remember who the guys that won.

Fast forward to December 26th.

Since the lack of calls Talktalk Account has been receiving during holidays , It was decided by TRANSCOM  that they would give out GHE ( coined term as "GO HOME EARLY" ) to teams and agents. The team that I belonged with was given a GHE and of course immediately all except me went out early on work, Me being left out later decided that I should avail of the GHE , after all GHE of two hours early leave isn't going to hurt my pay check at all ( GHE unfortunately is similar to unpaid leave ) . Anyway since I had nothing to do for a few hours a decided that I should join the rest of the group on a drinking session in metro walk  ( I think its somewhere located in ortigas area)

We went to a usual club there and got down to drinking , Midway in the drinking session I was asked by "Rose" along with "Dustin" if I had a diary of some sort, I did replied to their question that I do have one and it has three versions - Paper form , Electronic , and Online journal. I puzzled why they ask such and immediately they asked me the said question, "You don’t like us ?" I didn’t replied to their answer as it was too personal.  In reality my answer is half right and half wrong, and lets just say that I had trouble getting along with some folks but not all and frankly the three previous teams I worked with on three  different companies in the Call center are very different from this one , and I had no problems with my former teams mates considering that they do respect my privacy.

Then "Renee" bought in the subject in the table when she was I think half drunk that I was putting up a blog , to my surprise I didn't have a clue that "Renee" has an idea that I do have a blog . Then it hit me "BAM !!!" , she must have read this this blog.

The whole Gang and my co-workers in a local Pub having a drink

Anyway it never mattered on how she got access or discovered my blog ,but the fact is that she saw it and read it and I have no idea on the extent she read on my blog but I do have a guess that she read the part where I was saying a lot of negative stuff about her and even to my teammates. She said at the drinking table that I should be careful on what I put in the cyber space and that "I owe her, something" . Yeah point taken about it but if she expects me to retract everything I wrote about against her or to anyone on this blog then , she's making a big mistake. I do admit I said a lot of nasty and negative things on people but you can't stop people from what goes on in their minds. On my case you may put down my blog or hid it away but you can never read or stop on what's going on in my head.  Aside from that I do have my right's in putting up a blog and I'm old enough to get it my way  (PLEASE read my introduction on the top part of this webpage)

Frankly I don’t see any big deal about me putting up a blog nor would it make a big issue out of it. So what's their point ? Got a problem with that ?

The drinking session was finished on at about past 7am and I went home again walking my way to cubao.

The following day…

There was still a lack of calls coming on the office and pretty much everything is still boring, and the avail time is about more than 45 minutes.  During the long avail, TL John Rivero called us for a quick team meeting which I early assumed to be work related. The first part of the meeting was that "TL John Rivero" announced was that our team will be extending our stay in the customer service department for another week as said  by the brass in TRANSCOM, " Ok Fair enough " I said to myself and guess that customer service department really needed some guys and that they can't put us back immediately until things gets stable enough for them and aside from that I think we will be one of the last teams to be put back to plus TV department after this new years holiday.

Second part "John" announced was there is no word yet on the 2000 PHP TECH allowance on our salaries , and that It cannot be put up on discussion until after new years day since HR COMPENBEN department is still in holiday. I also said to myself "Ok Fair enough"

The night is quite in Fan Ranch Park nearby TRANSCOM

The third part of the meeting was a bit disturbing on my part in the sense that TL John said that he'd be making a few changes within the weeks to come , specifically in the seating arrangement and  in the fact that he noticed that some of my team mates are not joining the dinner tablet . Based on what he said there is some grudges going on within the team and mentioned something of a blog which directly refers to me

Apparently he said we should sort the difference and work together as a group.

Had no idea why my blog was the subject of discussion among my co-workers . the new members of the group had no idea what TL JOHN is pointing out, but my other co workers , Dustin , McVin, Renee, Rose, Mark and Gwen know what kind of shit John is referring to. What I put on my blog is definitely non of their business whatsoever and what I ever put in there ,I take full account with. However I still don’t see the fuzz why my blog became so controversial about it and it doesn’t make any sense on what's the deal about it. I feel terribly annoyed on this on the fact that they are encroaching my personal space. I just find it simply distasteful that they even bothered to go thru so much trouble in finding out personal details about me. Really bloody awful.

I'm not exactly sure what will happened next , now that my blog has been discovered and I fear that it might brew trouble ahead. I do hope this matter will not escalate further and that I'm going to "Lockdown" this blog until my further decision.

Picture if the whole Group "TEAM Awesome" (includes also the new members of the team) , I'm on the lower right wearing a Santa hat. Leftmost side is our TL John Rivero 

Two days later……

Did enjoyed my 2 days off from work in the sense that I needed some time to relieve myself on those horse shitting office politics, I do deserve a personal space and break , now that my blog has been discovered. So what's going on in the office then ?

Well first off , it seems that our former co-worker Richard Regidor is now hanging up with McVin as a love interest and based on what I heard in the office. McVin and Chard had a passionate tongue to tongue kiss a day earlier in a bar (Based on what McVin is bragging about). Wow guy to guy romance huh ? Well not my problem - its their lives' not mine. In relation to this "dustin" even added to Mcvin's statement by making joke comments like "hey , McVin it looks like you hit a jackpot on Chard's good looks"

In other news ......

Email Transcript of TRANSCOM employees in their MS outlook

Dear Employees,

 

Greetings of Yuletide Season!

 

To supplement Sir Siva’s email regarding keeping up with our tradition during Christmas and New Year’s Eve, we have prepared free meal for our employees who are on duty during Christmas and New Year’s Eve.

 

Please be guided by the following procedure:

 

1.       Look for your name in the reception area.

2.       Each employee on duty is entitled to one meal voucher worth Php 50.00.

3.       If you brought one of your family members or friend, you will be given one additional voucher. The family member/friend must be present upon retrieval of the meal voucher.

4.       Distribution of the meal voucher is from 7:00pm – 12:00mn of December 24, 2012.

5.       Meal Vouchers can only be availed from 7:00 pm of December 24, 2012 – 6:00 am of December 25, 2012.

6.       Food will be prepared by our concessionaires in the Roof Deck for Tiendesitas and Second Floor Pantry for Filinvest. This occasion will emulate a Barbeque Party during Christmas and New Year’s Eve.

7.       On New Year’s Eve, everyone is welcome to view Firework Displays in the Roof Deck (Tiendesitas) while having a sumptuous meal with your loved ones in Transcom.

As previously stated by Sir Siva, this is Transcom’s way of thanking all our employees for their dedication and hardwork and for choosing to celebrate Christmas and New Year in Transcom.

 

 

Trully… Transcom, I’m Home…

 

Thank you and Have a Merry Wonderful Christmas!

GIVE ME BACK MY MONEY

Tested and synchronized my Android tablet PC on the public WiFi network of SM Mall Marikina. I fully utilized its abilities and the test turned out to be more than I hoped for. So far as of the moment I have integrated two (out of three) twitter accounts in one integrated interface , along with fully integrating four yahoo mail accounts and three face book accounts. To simply put I had successfully converted my Tablet into an all in one device. Now the only problem for me is were would I buy a Pocket WiFI device for the internet connection.

In other news...

Things that i bought for two weeks , new shoes also :-D

For the moment my salary got into a bit of a problem when two different ATM machines didn’t dispensed money and later registered to have dispensed the money when I checked it our on the main bank. It was a problem for me that metrobank and PS Bank Atm machines , ate up my 1000 PHP (each ATM machine , I withdrew 500 PHP).

 At first I only thought that it was a server error on the fact that the machine registered this message "Cannot Process your Transaction at this time" on the PS bank ATM Screen, I said to myself "Ok no problem , server error" , I went to another ATM machine which is called Metrobank and It also said the same thing. Now since both of those ATM machines have some sort of error going on , I only assumed that its useless to attempt to withdrew money and proceeded to the bank who issued my debit card which is called Union bank. Upon Arrival on the Union Bank ATM , I was surprise to see that the remaining money is now reduced to 500 PHP and if I recall correct I should have had at least 1500 PHP left on my debit card, not 500 PHP as what I'm seeing on the Union Bank ATM Screen.  Then it hit me -- BANG !!! That the unsuccessful withdraw of two 500 PHP Bills went ahead and registered as Successful - WHAT THE FUUCCCK !!!!! Now I only have about roughly 700 PHP budget on my wallet for two weeks because of it , GOD DAMN FUCKING ATM MACHINE'S of METROBANK AND PS BANK , they ripped me off of 1000 PHP !!! Bloody fucking awful piece of rubbish crap !!!!

In other news

Since according to "T.L John Rivero" that there is a huge possibility that our "Team Building" get together may not materialized. He decided that the "Team" should have a get together drinking session on the local bar after work, Well I didn’t see any problems at all mingling with the team and besides that It would be best if joined in rather than being put off in the wrong foot with my team mates.  The whole team was complete on the whole mini Christmas party (of sorts) of our team and even invited three guest , one is "Dustin's" boyfriend who briefly visited the bar , and the two others who joined the whole party were "Rose's" boy friend and "Renee's " Girlfriend.

The mini party was started at around 4 am and ended at about 8 in the morning, Went I went for a walk after the party and was badly drunk , heck I couldn’t even barely walk straight. Anyway I did manage to walk as far as from Global Antel Building to POEA building in Ortigas Center before falling asleep for an hour. Afterwards I woke up again and resumed my walk from POEA building all the way to Cubao, While walking my way my head hurts like hell and I was walking like a zombie

BACK TO REALITY OF LIFE

(Videos taken inside the heavily guarded and secretive production floor area in a call center, I used my spy pen camera in taking a video)

Since the groups recent transfer from tech TV plus dept to Customer service department , I had now  reached the maximum number of call I took in a single day ever in my whole entire career as a call center agent.  The total number of calls based on the record on our CTI Phone tool was 60 calls took in a single day.  Quite a lot right ?!  based on the numbers that was put up and taking in half a hundred call is almost just roughly 8 hours of phone time is no easy task . I myself couldn’t imagine that I made a record holder reaching 60 calls that day.

Anyway bulk of the calls I had been receiving are from the TV Plus department which apparently according to my T.L. John that my phone line hasn't been rerouted yet and even though I can support it , I have to pretend to don’t know it and transfer it back to TV plus.

For now , Our group is being retrained for a day on some sort of "Self Installed" kit that will be launched by TalkTalk company by this December, Quite Frankly I had no idea on how the hell's is the difference between a regular TV kit and a self install kit from Talktalk and that the only difference I could tell is that the later package has a physical paper manual and doesn’t service a live engineer personnel.

Left side is my pet cat, right side is my sisters pet dog 

By the way our currently group received another fresh faces from another batch to join us , from my count there are about 5 fresh new faces joining in. Which makes me wonder in  that is this all that is left on their batch ??? Only 5 new faces made it, out of the original 20 plus people… Hmmm guess a lot of people never liked the idea of being a TSR / CSR / TECH 1 / TECH 2 agent .  For now I still don’t remember the names of the new faces yet and I don’t exactly talk to them that much. I'd post later on if I've post later on if I knew their names.

My week didn’t start off quite well as on the first day , and that I had to transfer three other computer stations before getting finally a working computer to setup my tools. First computer didn't have trio initializing well with the CTI Telephony , Second computer that I transferred with had a TRIO and CTI telephony working well but was plagued with slowdown issues and had to transfer , Third computer was a combination of both problems. The fourth one I transferred was the perfect kind place for me to setup up shop . Unfortunately by the time I could find a working PC , I had already wasted an hour trying to find one. It's a good thing that I informed my "TL  John" about my system issues and hopefully I wont get penalized for logging in late in work.

Also there was one incident that I had to write down about that happened on the Production floor , Apparently the new Manager was a bit bragful  and arrogant, and shouted In front of everyone (as in infront of 30 plus people)  with a commanding tone "that nobody goes a break without asking permission from a supervisor or TL" .  Every one was so surprise and dismayed on that misbehavior that some of my team mates "McVin" , "Mac" , "Dustin" kept talking about it  till it was lunch time saying that the manager was very arrogant and power drunk.

Regimental Cosmetic medicines, hope this doesnt hurt my liver 

The following day was quite a bit annoying , on the fact that again we were bounced off to take in calls for Tech TV department on the first four hours and then be bounced back yet again to the customer services department later on the work shift.  Somehow my idea and thoughts of a *Super* telephone operator are solidified when TRANSCOM keeps putting us back to and from one irrelevant department to another which doesn’t fit on our job descriptition

In domestic matters around the house

My younger sister was very my pissed off when an acquaintance of hers , ripped her off and took the money indeed to buy a new furniture set. Worse part of it was that even the money that will be used for the Christmas celebration was plundered along with it. So eventually Christmas will be in for a disaster if I don't do something about it.

In other news

There no recent updates yet on my agenda in the maritime career and to be frank and honest my situation is in a stalemate and in a stand still, The only best bet I had in getting back to the Foreign shipping is the endorsement I got from Capt. Nick Betts , Beyond that I could say that there is no exact guarantee and time frame that I'd get back at all. Capt. Betts recommendation is the strongest lead I got so far next aside to going to work in the interisland shipping. I guess I had to wait patiently for the answers in this time.

In the meantime , I'm left here accumulating work experience and cash from TRANSCOM. A couple of weeks more then maybe I'd be back again on my feet again and be financially stable. For now the plans slated for me is to buy equipment needed for being a sailor , upgrade my civilian clothing and be well adjusted in civilian life - and in the long run maybe even return back to college and study marine engineering.

Lasagna , one of my Favourite snacks . Too bad 7-11 store only sell small quantity packs of it.

LIFE UNDER THE PHONE CORDS

Made plans about a lot of things lately , some of these plans are the one's slated for next year 2013. Honestly its about time that I made something meaningful for myself and in the long run that I'm here in the Philippines.

 I had been thinking of this for quite sometime now and that It would have been beneficial for me to be returning back to college to study marine engineering by this summer. I have thoroughly decided about it and I think my reasons are valid, I wanted to make something out of my stay here and that I just didn’t end up to be a bum.

In news related to work.

As of the moment things appear to be stable situation on my job and that in some ways I'm still doing my same old kinds of daily objective's though its certain that I'm still struggling on my metrics and that I'm below the average productive telephone operator , in fact I'm under qualified on almost all aspects based on metric scores on TRANSCOM standards.

However despite the majority of bad news and office memo's that keep pouring in , my metrics if compared to a "TSR telephone operator standards"  is not bad at all , my AHT score is about 600 plus to 800 plus seconds , and my ACW score card ( after call wait ) is 59 seconds to a minute and 20 seconds.  The average standard for a TSR Telephone operator is somewhere between 1,200 to 1560 seconds for AHT and 120 seconds for ACW.

One thing pretty funny about the manner of working in TRANSCOM is that their score cards are overrated and exaggerated , and putting a TSR / CSR / Tech 1 / Tech 2 Work with a Score card solely based on a CSR standards is plain rubbish and utterly stupid. Anyway It may not agree to almost everybody but that’s the system goes here in the call center world and believe it or not ,it works.

For the moment my group is being temporary transferred to the Customer Service and Billing Department and what's more bad news  is that were going to stay there for at least 3 whole fucking weeks. Pretty funny work objective given the fact that if I recall correct the job description I signed up on my contract is just limited to the internet TV , I find it annoying on my part that they're pushing me up to something that I never originally signed up for. Honestly working as a telephone operator in the Philippines keeps getting worse. 

To worsen my failing  optimism TRANSCOMS so called  benefit "Tech allowance" of 2,000 PHP they are so bragging about and added to the basic salary is TAXABLE , meaning I wont get the exact amount of it and it will have deductions - Jesus H. Christ !!! Then why the hell did they put up a so called TECH allowance if I'm not exactly getting the exact amount of money I worked for ?!!  FUCKING TRANSCOM IS DOING SOME CON'S AGAIN !! Jeez ! 

Anyway hell do I care about it , as long as I get enough working experience of 6 months and more then I'd resign to this job and switch it over on some less stressful back office job in Maersk BPO company, In the meantime I'm still stuck here digging money.

In other news related to BPO

I was recently caught by the security guard possessing a tablet ( Mobile electronic device) , while I was already on my way out in the office. Fortunately enough I was able to get through to the guard and didn’t hand over my tablet otherwise , My 4000 PHP worth Hi-tech tablet would just be another "TRANSCOM" company property. Anyway aside from that good thing that the guard is ignorant enough not to notice my spy camera pen or else I could be into a much deeper trouble.

In other work related news

I reported in recently on Career Ship management Philippines and see how is my job application doing there, Unfortunately they had me waiting again of the whole day on just a simple query if my job application went through or not.

THANK YOU

Had been quite a while since I logged in and wrote something on my journal, My attention was briefly occupied for a few days taking care of my mom who was sent on the hospital for apparently suffering from chronic kidney disease. This wacked of ride lasted for more than a week as mom got hospitalized and confined over it. Initially the doctors though that mom had to be strapped and hooked up to the dialysis machine just to save her life, fortunately further lab results test showed that will not be the case although it was obvious that mom had indeed had problems related on the kidneys.

My younger sister was definitely and no doubt a big help in getting mom out of the hospital, and took care of everything even the financial aspect and some medical decisions to be made. If it were not for my sister then mom could still have been stuck up to now on the hospital and I'm still left figuring out what to do next.

 I would also like to thank "Uncle Panong" (Mom's cousin)  whom helped us voluntarily and given us some tactical decisions overall , especially in the hospital expenses where it ballooned to about 6800 PHP for the medical ward. He helped us in going through the social services and reducing the medical bills to almost zero. Frankly I never pay attention much to "Uncle Panong" until now and I do thank him a lot for helping us.

Anyway in other news

So how is the government hospital overall? To be quite honest , I don’t want to go the hospital if ever I get hospitalized. Being hospitalized in a government hospital in the Philippines is one of the worst things  a person could ever imagine in health care .

The doctors and medical staff are rude and ill mannered , I even saw one doctor shouting to her patient who is in near death at that time, plus doctors even avoid treating their patients and letting them rot in the hospital bed. Another thing is the facilities which looked more like a backwater motel rather than a full fledge hospital , the so called "Charity" ward isn't exactly free and cost as near to that of a "Pay" Private ward and the so called charity ward has no electricity at all to start with and no proper ventilation. Nurses most of the time forget to adhere to medications that are to be given to their patients like insulin and such, and even in some cases are rude to their patients and the patients relatives.  And another thing is that they even make it mandatory for the patients to buy and shoulder the cost of medical equipment that was intended to be free and a standard issue, I have no idea why patients have to buy their own dextrose, syringe, needles, glucose strips, plastic tubes and such etc.

To be honest I cant recommend at all a government hospital for healthcare. The only reason that people come there is the misconception that it was supposedly free . Little do the helpless patients knowledge that if they would compare their medical bill to that of a private hospital care it would cost as much as the same and with less worries. 

NOT FOR THE BETTER

Garden at a public hospital , Glad they took some time for the ambiance  

QA reports on my calls haven't been turning out positive and for some way I always get  mark down on almost everything on my calls. Anyway what is to expect on QA's right ? Their job as far as I know is to make life more difficult in the call center , and it's their job to hunt us down and be a fault finder.

According to the reports I received I already have a mark down for D.P.A. (verbal Password to be asked on the caller during the call ) twice for the record and that If received another , then it will be the final before getting fired, Well I guess that's the way of life in the call center and that sooner or later I'd get caught by the QA one day when I'm really having a bad day and be summarily fired without any due process.

Newly opened McDonald's  beside my house , soon I'b be eating my way to happiness

 Quite honestly I'm not bothered at all by this and practically speaking I'm not staying here in TRANSCOM for long periods (though I cannot leave yet till have full preparations set), I just see the working environment here to be deadlock and restricting for any call center agent to flourish.

Since I'm not doing so well on work , I had now started securing a few things which include money, medicine, food etc. incase in the advent of the possibility of being terminated on work in a ,much sooner basis. I had to take preparations for an unscheduled departure and the transition period of unemployment time from TRANSCOM to another company.

As what I mentioned on this journal and from my previous entries , Being in the call center is not exactly a permanent basis but more of a "transition work" while I'm sorting out my issues in the maritime sector.

In other news related to work….

T.L "John Rivero" informed us that the site of TRANSCOM in EDSA needs about 190 agents to fill in to the vacancy there  and relocated would be relocating agents from here to there. Immediately after announcing it to the group , "Dustin" , "Rene" , "Mark" , "Gwen" , "Mcvin" sent an email to T.L. "John Rivero" on their intention to join the  EDSA TRANSCOM bandwagon. While me and "Rose" decide to stay here. According to T.L. "John Rivero" the transfers will be effective immediately on December 10 , So I guess it's only me an "Rose" that will be here and be folded up on a much larger group. The original group of Talktalk Plus TV Wave 4b will be splintered into two.

My reasons why I decided to stay are personal and economical , Personal in the sense that I don’t have good relations with the my co-workers and it’s a relief  that I'd be rid of them soon. I just don’t like working with people who contradict me on my decisions and interrupt me while I'm in the middle of calls and just to add more I don’t like working to people who say a lot of things behind my back and think they're high and mighty just because they supposedly knew better . Ugh ! I had enough of those kind of people when I worked at sea years before. DON'T GET ME WRONG I'M NOT ANTI-SOCIAL , I JUST DON’T LIKE WORKING WITH PEOPLE WHOM I DON’T LIKE - PLAIN AND SIMPLE.

2nd reason why I decided to stay is on the economic / financial part. Lets face it ! The transportation cost going to PASIG TRANSCOM is three times much less compared to EDSA SITE, In PASIG I only get to spend 19 PHP going to and from my house , while in EDSA site I'd be spending as much as 60 PHP on the cost of transportation alone. So if I plan to spend extra on food or other stuff expect that I'd be losing more than a 100 PHP a day. It will be disadvantageous for me to be relocated there on the financial part.

However despite the possibility of being transferred to EDSA has more disadvantage, there is in fact an advantage on it in some was. It's main advantage is since its in EDSA then its in the middle of a business district and than in the even that I'd get to be fired or leave TRANSCOM , I can easily replace my losses and go to another suitable companies and if ever I get decided to go back and look for a shipping company the "transportation time" going from TRANSCOM to other companies is much less than being in PASIG

For personal news.....

Currently i'm in the hospital watching over mom who got hospitalized yesterday (or was admitted to the hospital) , apparently the reason while she was admitted was because of high creatinin levels in her blood stream (some sort of thing related to kidneys, high levels means that kidney is failing) . Based on the previous lab results the levels were three times as high as a normal person should have , which basically explains why mom is having "swollen" foot for a month now. My worse worries is that mom may suffer the same fate as Aunt milen who is now on a full stage kidney failure and now undergoes constant dialysis every now and then . For now my sister and I are doing our best to keep the situation controlled and take care of mom in the hospital until she gets a bit better

Mom confined on a Public Philippine Hospital , To be honest , off the record - one of the worse places in the world to have medical treatment with. 

CHURCH OF TRANSCOM

Who could have ever thought that I had lasted this long in TRANSCOM, Up to now I am still absorbing the details on my mind that I had made it past the "Nesting Phase" even though my Stats in work were the lowest on all the seven remaining agents in the group. Yes hard to believe even in the logical sense that I had been accepted and endorsed to work in the production floor , as a matter of fact my working status was even the subject of discussion between "Norman" and some unknown guy from the brass for a week , Deciding whether or not I would be fired.

I guess the overall decision that made me to be kept around by TRANSCOM was the fact that I had a perfect attendance , as in no absences or late in training ( that is what "Norman" said to me) beyond that I could just be added to the numbers in attrition rate (employee's fired).

My newly purchased Andriod tablet

Honestly my primary mission here at TRANSCOM is just to stay for a month, no more than a simple "digging and mining" mission afterwards I'd go back to finding a job elsewhere  maybe even take the licensure exam for a change - I had no idea that my mission would extended beyond the simple one month and yet I'm grateful that they did kept me around. I had never made a mistake in coming to them , they offered me so much more than what I need.  This had opened me a lot of possibilities in life, things that were somewhat previously limited when I was a sailor.

Who knows? Maybe when things went fine up to summer , I could enroll again in college and take a second college degree preferably marine engineering. I may not be working "seaborne" but at least I could still be productive in life and take schooling again.  Despite the failures I had , I'm somewhat hopeful that things would turn out positive to the least.

In office news …………...

A new face will be showing out in replacement to our temporary Team lead "Norman" and will be our permanent T.L. for good. He's name is "John" but we call him "J.E" or T.L. "J.E." for short.

According to the background "T.L. John " said to us when we met him , he was from an American Account in a BPO near S.M. MOA site and got hired here as a T.L. and started to work when he was still 16 years old. On first impression he's enthusiastic and cheerful guy (though I'm still holding out my judgment on him since I'm a cautious person and I've seen people who are friendly at first then later on become a monster). He's well experienced in handling people and doesn’t get ticked off easily by rude customers.

My new outfit "college kid" outfit

In other news related , by next two weeks the teams schedule will change from 11pm - 8am schedule to 8pm to 5am work time. This is of course based on what T.L. "john" said to us and it was verified on our Empower Citrix System, Apparently the change of schedule was made by the brass to see on how well we go in queuing time since were out of the Nesting phase. Well there's no harm to that and still will not conflict if I had urgent agenda's that needs to be done by the day.

For the working part , well I could say that I'm trying hard to drop off my nasty habit of disconnecting customers especially if I get pissed to them.  I guess it will do me a lot of good that as much as possible I should not disconnect calls.  Speaking of which I think "Gwen" caught me one day disconnecting calls , of course I tried to deny it as much as possible and I'm not bothered if I get caught , I just thought to myself that if I do disconnect calls then does she have a problem with that ???

One thing that really ticks me off to pissing mood is the lack of privacy of my coworkers and they go as far as eve's dropping my calls and contradicts everything on what they hear when I'm in the middle of work taking in calls. I doesn’t matter if I'm doing something wrong or not , what I meant to say is that they should mind their own business - and if they don’t have anything better to do , then they should pray on the rosary ,

Honestly speaking "Gwen" is a bitch when  she meddles with my work , and so is "Rene" whom had been pissing me for more than a month now. Good thing I know how to handle this people and tell them to back off and mind their own business.

On work performance…

Though occasionally I may seemed to be doing well and fare at first look , overall and in general things are going to be in a downward spiral for me. I just received two memo's from the QA within a week and both of it are as what is said to be "Critical Fail" which meant that it failed miserably on the standards set by the company , what's worse about it is that the next memo I'd be receiving will put me on the status of being fired if the issue still is the same. On top of it according to the company standards , it will stay on my records for nine months and will remain even after I made it past the six month "Regularization" period.

Goya Philippine cholocates , ive been eating during break

Honestly I'm not really bothered at it at all even if these so called Company working standards are a bit steep for  a normal call center agent  such as the AHT Score being only 10 minutes, This maybe normal for a CSR but in a TSR / CSR job category a 10 minute AHT is a bit short and not fit for a troubleshooting TV / Broadband System related issues. I should remember overall that these job is not exactly the permanent kind and that I'm only here in the first place is because I needed the money to start over on my sailing profession. I find that part to be very dismaying and no matter how much promises are made by TRANSCOM that this account is "easy" , I still find it to be a far cry from TELSRA Australian Account I handled years before. "Easy" for a CSR job category in some extent but a total bullshit for a "TSR / CSR" agent.

For now the job tactic I had been putting into is a "trail and error" one, not a very efficient one at all to be honest  and most of the time (or for the most part) ended up having more failed calls in the process. It's a painstaking kind of work tactic considering TRANSCOMS expects us normal agents to be "superstar Universal Agent" . Despite the failed calls and pummeling metrics  ,The only good news I could come up with is that the TRANSCOM System had a weakness . To be specific they don’t have any "screen shot" capabilities, just sound recording and that they couldn't tell what I'm doing on my computer screens. They have basically no idea's if I'm using the software tools as well and that they heavily relay on the "History Notes" in "TRIO System" rather than simply verifying it on the logs made on other software tools. In other words they couldn't tell if I disconnected the calls intentionally.

Pond's cosmetics ive been applying on my skin

So how am I going to exploit this weakness I just found recently ? Well for the brighter part I could intentionally get rid of pesky customer's without them even noticing and I could come up with a few ways to dispose them making it look more like "the customer is impatient and rude" . Upon my discovery of this weakness , It now explains it and adds up that despite the huge number of calls I had disconnected ever since I started being on the production floor none of them showed me disconnecting calls intentionally or even proved to have a direct evident that I'm disposing customers by cutting them off. QA could only detect the wrong decisions  I made on the phone and they were not even sure that if I'm using the Software tools correctly.

RENDEZVOUS WITH CAREER

Terrible long line of applicants in Career 

Upon the insistence of my dad that i should look back and explore possible companies out there that might accommodate me in the maritime, I did went out to look for another.

My only link to this is either my Uncle Mel thru Scanmar shipping company and another named Capt N. Betts from Career Philippines Ship management. Since the previous company i went to look for a job didn't even bothered to call me or at least get my papers, I could only guess that Scanmar Shipping Company is not going to take interest in me, After all its been 11 months passed since my resume was put in their office and they never even got the trouble to at least notify me if I got the job or not. 

I guess the rumors i heard that Scanmar Shipping being a bastard company might be right afterall ,

I should have known better......

D/C employees waiting for "quasi militaristic training" 

Anyway now comes the 2nd option and see if Career and "Capt, Nick Betts" words are 100 percent gold. I had been waiting for almost a year with "Captain Nick Betts" just to refer me to his company. And now the time has come to join and see if this second plan of mine works. It was a great opportunity for me that "Capt Nick Betts" was around and was willing to refer me to his company called career.

Immediately I went to dress myself after the SMS I got from "Nick" that he'd fetch me up on Masinag market and after that I took a jeepney to proceed to masinag, waited for a few minutes there until he arrives in a Red Nissan Centra. I quickly hop into his car and he said that were going to fetch in another guy in Santolan , by the time we got there a cadet joined in the car. We drove off a few minutes and passed by cubao till the makati area.  In the area near alpha land mall , "Nick" lost directions and we got lost for a few minutes , and circled the area in pasong tamo twice before finally figuring out that he should take a right turn to go thru Evangelista street in Makati.

When we arrived , we were joined in by another guy in the Jollibee fast food, so that counts the number to four people which is "Captain Nick", Me the OS , "The Messman" and the "Deck Cadet". A few moments later we went to Career Philippines Ship management and talked to the guys responsible for new recruit's called "Mr. SO" , we went to he's office. I'm  not sure if Mr. SO is a Korean or a Fil-chinese , because on the first look I would think he is either of the two.

 In any case from what I do know is that this "MR. SO" is a maritime academy graduates ( guys who are cold, vengeful, sadistic, jealous bastards expect no less). Based on the conversation with him and "Captain Nick"  he was reluctant to accept both the "Messman" and "Deck cadet" , apparently from my understanding Mr. SO also a racist who degrades people that do not originated from his maritime academy - anyway that's not a surprise to me, most academy bastards are just like that , megalomaniac freaks.

Upon the three that "Captain Nick" introduced in the office , I was the least (if not wasn't) ridiculed at all given that among the three I was the highest rank and got a BS degree. Another thing I guess that I wasn’t ridiculed was because I dressed a bit better compared to the "messman" and the "deck cadet", So well dressed that I think I intimidated Mr. SO ,

A few minutes later we were given applications forms for interview and was given a scheduled to meet Mr. SO again by Monday for the job interview . I'm not sure though if things will work out by Monday , but I'd keep it posted .

"Messman" was dropped off at MRT station in guadalupe , while "Deck Cadet" was dropped in santolan station LRT2 , I was dropped off in Sta. Lucia in mall in Cainta Rizal.    

On monday ..........

The "Messman"  (Randy Navarro) and I went again to Career Philippines Ship management to report back and pass our application forms, It was around 10 am when I got there and got an appointment slip.

Lunch time went and there was no sign of me and "Messman" , being entertained and I guess "Captain Nick Betts" was right that we have to wait patiently for about 8 hours before being entertained. We took lunch at the small makeshift store right beside the company building, then headed back to Career Philippines Ship management office at around 2pm. It was a long tiring wait and I was already beginning to feel the effects of fatigue and to add more I'm starting to have thoughts that applying to this company is a bad idea after experiencing they're so called "Hospitality" (in which I had to wait 8 hours before finally being entertained)  ,

 at about 4:45 pm finally my name and the "Messman" along with two others were called on the office of "MR. HO" .

The first few minutes that went by in his office was not exactly a job interview but more like a simple 3 minute conversation were Mr. HO just summarily turns down the job applications of two others without even looking on their resumes and documents, Mr. HO as what I best described is a cold vengeful sadistic snobby bastard ( typical attitude of people who graduated from The Philippine Merchant Marine Academy). Even my companion "Messman" was given the summary decision , By the time it was my turn to be interviewed I quickly gave him my application form  and said quickly  that I was with "Captain Nick Betts" last Friday and was told by you (MR.HO) to pass this to you by Monday.

Hard to believe that these kids will be in for a lot of hardship under filipino hands , Some of them will face cruelty and maltreatment from they're filipino compatriots . Shame that they have to go on a fascist , quasi militaristic job. maybe someday Maritime industry will be no more here 

It was a decisive move I made and prevented me from being given the "3 minute summary decision" thing. The next thing Mr. HO gave me a piece of paper with a drawing in it , he said that I should write down what best describes this picture and that I should write it in more than a hundred words and in perfect English grammar. I accepted the paper and immediately went to work , It took me only few the task and unknown to Mr. HO , my English language proficiency is very high given the fact that I am a Telephone operator in a call center.

I passed my test papers and Mr. Ho couldn't find any "holes" on my grammar and English writing skills.  Then came the interview which was very obvious that it was a one sided conversation, from what I recall Mr. HO was making up a lot of petty excuses just to get rid of me, I even recall him mistook and saying that he can't accept my application because my cadetship was made on the interisland ship. WHAT THE FUCK !!!! Since when did served in the Interisland Ship ??? Bastard didn't even looked on my Seaman's book to verify . When I heard him say that , I didn't know if I was going to giggle to laugh on his ignorance or be furious because of it.  Anyway I did corrected him and said that It doesn’t mean that I went to a Philippine flag means also that the ship is interisland. When I said that , I could giggle on the look on his face knowing that I contradicted him.

To avoid anymore nasty conversation , Mr. Ho said that the application will be considered and that I just have to report here in the career office every now and then and dismissed me.

I do know better that he will just throw my application form in the trash bin after that and that you cannot have someone's word for it and that he's only saying that to save grace knowing that this OS is more smarter than your average grunt.

Some people might think that being a sailor and working seaborne is paradise, Hell they have no knowledge that paradise isn't what exactly as what you think it is. There are a lot of bastards here and if you don’t fight back or be at least street smart , chances are people will take advantage of it and abuse it. There are a lot of these people in the maritime industry in the Philippines , far more worst and more sinister than Mr. HO out there . PMMA and MAAP people are a bunch of militaristic , racist facist pigs !

THE FEW LEFT

Changes in schedule has brought me to around 11pm to 8am shift, and there are only a few calls in UK during that time period (equivalent to 3pm to 12midnight). And as a result I only get to have very few calls during that shift and tremendously long avail time. The "Avail" time was so long that the recorded time was beyond an hour.

According to "Norman" this schedule will be put on the run for us for about several months, which meant that were stuck having long avail times, until someone from opts figures something out on our schedules. Not that I'm complaining , I think having long avail times are quite great and relieves stress  , however too much avail time is too bad also in call center agents as most of them get lazy and arrogant and in some rare cases pick on other agents.

During this week , our group suffered yet another lost  and two agents got fired,  It was "Badong" and "Chard" that got hit this time. It was a tough decision for "Norman" to inform them that they are going to report to the HR , but things had to be done and they have incurred too much absences and late's on work schedules and it was obvious on what things will turn out for them and sooner or later they'd be fired from the job. I guess they knew that they had it coming.

It was very cruel of TRANSCOM to let them not even finish their job shift first

Anyway since our group currently is just composed of 6 agents (including myself ) there is a rumor going on that we might get folded up and consolidated on the wave Talktalk Wave 3B just to fill up some extra vacant space , as of the moment the only thing I could comment about the rumor is that were working alongside with them and even share the same working station area with the same temporary Team Leader (Norman) and with the same working schedule. I will find out later on if indeed there will be a "Merger" of the two groups.

So how am I doing on this past week on work ? To be quite honest , I'm not doing so good and I'm fighting a losing war here and its only a matter a time before  I get fired . My performance is getting poor as I speak, and its in a downward spiral path.  For now the only Tactics I've been doing on calls is the "Hit and Miss" scenario, A trail and error phase as one might put it, and its been a very inefficient tactic in taking in calls. There were a significant number of calls that I solved in a wrong fashion and my stats is pummeling down steadily ,but what can I do right ? Its just that this account has a lot of problems given the broad scope that was put upon  us agents . Overall my progress was very little and that I think (based on the stats I had viewed) I will be fired by the end of nesting period , I'm the lowest on all the stats.

Anyway I did learned something that’s a bit useful , and that is the procedure on how to transfer calls from another department via Cisco Telephony . On what learned from the floor walker is that I had to press 9 first before adding the internal number's department ( example  91234556789 rather than just 123456789 only) . Honestly I'm thankful I've learned on that part but the problem is by the time I learned it , I was midway (2 weeks)in the nesting phase and had accidentally disconnected a lot of calls before I learned this procedure

Myself Taking the call and live in action on the job

 Honestly I'm not good as a CSR than a TSR and that realizing that I signing up as both of these is very disheartening , I am taking up a CSR / TSR / Tech 1 / Tech 2 job position with a 16K salary cap in it here , while other employees of TRANSCOM are just a dedicated CSR or TSR level 1 and yet they get the same salary as I have. This is outrageously unfair on my part that I had a lot of tons of workload put on me  while the others just enjoy little work and being paid on the same amount of salary,

 This lowers my morale tremendously and much more on the fact that my co-workers and I hate each other. The only good reason that I'm still staying on the job is purely financial reason and that I need to keep this dragging on to maximize the amount I could siphon for my future maritime agenda's . The truth is I'm not exactly bothered at all that my stats is the lowest of all nor the fact that working relations at the office is slowly deteriorating. Somehow I'm not taking this seriously and I don’t really care much on what happens next after Nesting phase.

For now I have a very low morale , its so low that even my work in TRANSCOM is affected and I'm wouldn't care less about anything aside from the money . I'm so dishearten that I'm reverting back to my old habits of disconnecting callers intentionally , believe me my performance is greatly affected by working relations

Honestly this job is one of the most difficult I had handled in the call center not because of the job itself but with the working relations and that the only compensation I was getting is the fact that I'm taking to British people rather than American customers. The rest is just plain old crap.